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Sender's email address is broken after importing a PST file into an Exchange Server 2013 mailbox

View products that this article applies to.

Symptoms

Consider the following scenario:

You import a PST file to a Microsoft Exchange Server 2013 mailbox by running the New-MailboxImportRequest Windows PowerShell cmdlet.
You open the mailbox in Microsoft Outlook, and then you try to reply to an email message that was imported from the PST file.

In this scenario, the display name of the sender of the original email is in the To field. However, the display name does not contain the SMTP address.

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Cause

This issue occurs because the Exchange store does not add a certain property automatically when email messages are copied from a PST file. Therefore, Outlook cannot import recipients' information correctly.

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Resolution

To resolve this issue, install the following update:

2936880 Cumulative Update 5 for Exchange Server 2013

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Workaround

To work around this issue, reply to the email message by using Outlook Web App.

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More Information

For more information about the New-MailboxImportRequest cmdlet, go to the following Microsoft website:

General information about the New-MailboxImportRequest cmdlet

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Applies to:

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Keywords: kbqfe, kbfix, kbsurveynew, kbexpertiseinter, kb

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Article Info

Article ID	:	2926308
Revision	:	1
Created on	:	1/7/2017
Published on	:	5/27/2014
Exists online	:	False
Views	:	199