Microsoft KB Archive Search

Notice: This website is an unofficial Microsoft Knowledge Base (hereinafter KB) archive and is intended to provide a reliable access to deleted content from Microsoft KB. All KB articles are owned by Microsoft Corporation. Read full disclaimer for more details.

  1. Home
  2. Empty ExternalURL value for ActiveSync virtual directory after build-to-build upgrade of Exchange Server 2013

Empty ExternalURL value for ActiveSync virtual directory after build-to-build upgrade of Exchange Server 2013

View products that this article applies to.

Symptoms

Consider the following scenario:
  • You are running Microsoft Exchange Server 2013 Client Access role and Mailbox role on the same server.
  • You have set the ExternalURL property on the Exchange ActiveSync virtual directory.
  • You upgrade the server to a new build of Exchange Server 2013.
In this scenario, the ExternalURL value for the ActiveSync virtual directory is blank after the upgrade. Therefore, the Autodiscover service does not work for mobile device users.

↑ Back to the top

Cause

This issue occurs because of a logic defect in code. Specifically, the ExternalURL value for the ActiveSyncVirtualDirectory attribute is set to null.

↑ Back to the top

Resolution

To resolve this issue, install the following service pack: 
2926248 Description of Exchange Server 2013 Service Pack 1

↑ Back to the top

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

↑ Back to the top

More Information

For more information about how to configure ActiveSync virtual directory, go to the following Microsoft website:
General information about Exchange 2013 Client Access server configuration
For more information about the Set-ActiveSyncVirtualDirectory cmdlet, go to the following Microsoft website:
General information about the Set-ActiveSyncVirtualDirectory cmdlet

↑ Back to the top

Keywords: kbqfe, kbfix, kbsurveynew, kbexpertiseinter, kb

↑ Back to the top

Article Info
Article ID : 2925544
Revision : 1
Created on : 1/7/2017
Published on : 2/25/2014
Exists online : False
Views : 348