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Users cannot access public folders after you upgrade to Exchange Server 2013 Cumulative Update 3

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Symptoms

After you upgrade to Microsoft Exchange Server 2013 Cumulative Update 3, users who run Microsoft Outlook on Windows XP cannot connect to Exchange Server 2013 public folders. Additionally, users receive the following error message when they try to open the public folders:

Cannot expand the folder. The set of folders cannot be opened. Your profile is not configured.

Note For more information about this cumulative update, click the following article number to view the article in the Microsoft Knowledge Base:
2892464 Description of Cumulative Update 3 for Exchange Server 2013

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Resolution

To resolve this problem, install Exchange Server 2013 Service Pack 1 (SP1) or a later cumulative update for Exchange Server 2013.For more information, see the following Microsoft Knowledge Base article:
2926248 Description of Exchange Server 2013 Service Pack 1

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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Keywords: kbsurveynew, kbtshoot, kbexpertiseinter, kb

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Article Info
Article ID : 2918951
Revision : 1
Created on : 1/7/2017
Published on : 5/19/2016
Exists online : False
Views : 217