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You cannot preview Office documents in shared folders by using Outlook Web App in an Exchange Server 2013 environment

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Symptoms

You cannot preview Microsoft Office documents that are attached in shared folders by using Microsoft Outlook Web App in a Microsoft Exchange Server 2013 environment.

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Cause

This issue occurs because shared mailboxes use the SecurityIdentifier value to identify the logged-on user’s address. However, Exchange returns the mailbox address instead of the logged-on user’s address to the value when you view the documents by using Outlook Web App.

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Resolution

To resolve this issue, install the following cumulative update: 
2892464 Description of Cumulative Update 3 for Exchange Server 2013

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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Keywords: kbqfe, kbfix, kbsurveynew, kbexpertiseinter, kb

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Article Info
Article ID : 2902938
Revision : 1
Created on : 1/7/2017
Published on : 11/25/2013
Exists online : False
Views : 214