"Cannot obtain the value from this computer 0x80041002" error message after the Microsoft Intune service is upgraded to a new release

View products that this article applies to.

Introduction

This article describes a race condition that may occur after the Microsoft Intune service is upgraded to a new release.

Symptoms

After the Microsoft Intune service is upgraded to a new release, you may receive the following error message in the Microsoft Intune administrator console as the error message relates to the Endpoint Protection agent:

Status

Cannot obtain the value from the computer.
0x80041002

↑ Back to the top

Cause

This problem may occur because of a race condition. The race condition may occur because the new Microsoft Intune agents have not yet been installed.

↑ Back to the top

Resolution

This race condition should resolve itself within 24 hours or as the new agents are installed. Your computer is protected during this time.

If the problem persists after 24 hours, contact Microsoft Intune support.

↑ Back to the top