Microsoft KB Archive Search

Notice: This website is an unofficial Microsoft Knowledge Base (hereinafter KB) archive and is intended to provide a reliable access to deleted content from Microsoft KB. All KB articles are owned by Microsoft Corporation. Read full disclaimer for more details.

  1. Home
  2. PSTN call is routed to an Aries telephone in speaker mode when a delegate answers the call in Lync 2010 by using a USB headset

PSTN call is routed to an Aries telephone in speaker mode when a delegate answers the call in Lync 2010 by using a USB headset

View products that this article applies to.

Symptoms

Consider the following scenario:
  • You sign in to a Microsoft Lync 2010 client on a computer that is connected to an Aries telephone.
  • The telephone is running Lync Phone Edition, and is paired with the Lync 2010 client.
  • A USB headset is connected to the computer, and you set device preference to the USB headset.
  • You accept an incoming Public Switched Telephone Network (PSTN) call in the client as a delegate, and then you try to answer the call by using the USB headset.
In this scenario, the call is routed to the Aries telephone in speaker mode.

↑ Back to the top

Cause

This issue occurs because the Lync 2010 client incorrectly treats the telephone as a preferred device.

↑ Back to the top

Resolution

To resolve this issue, install the following cumulative update:
2884632 Description of the cumulative update package for Lync 2010: October 2013

↑ Back to the top

More Information

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

↑ Back to the top

Keywords: kbqfe, kbfix, kbsurveynew, kbexpertisebeginner, kb

↑ Back to the top

Article Info
Article ID : 2889646
Revision : 1
Created on : 1/7/2017
Published on : 10/7/2013
Exists online : False
Views : 273