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PSTN call is routed to an Aries telephone in speaker mode when a delegate answers the call in Lync 2010 by using a USB headset

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Symptoms

Consider the following scenario:
  • You sign in to a Microsoft Lync 2010 client on a computer that is connected to an Aries telephone.
  • The telephone is running Lync Phone Edition, and is paired with the Lync 2010 client.
  • A USB headset is connected to the computer, and you set device preference to the USB headset.
  • You accept an incoming Public Switched Telephone Network (PSTN) call in the client as a delegate, and then you try to answer the call by using the USB headset.
In this scenario, the call is routed to the Aries telephone in speaker mode.

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Cause

This issue occurs because the Lync 2010 client incorrectly treats the telephone as a preferred device.

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Resolution

To resolve this issue, install the following cumulative update:
2884632 Description of the cumulative update package for Lync 2010: October 2013

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More Information

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

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Keywords: kbqfe, kbfix, kbsurveynew, kbexpertisebeginner, kb

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Article Info
Article ID : 2889646
Revision : 1
Created on : 1/7/2017
Published on : 10/7/2013
Exists online : False
Views : 255