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"0x0000000A" Stop error on a computer that is running Windows Vista SP2 or Windows Server 2008 SP2

View products that this article applies to.

Symptoms

On a Windows Vista Service Pack 2 (SP2)-based or Windows Server 2008 SP2-based computer, the computer crashes randomly. Additionally, you receive a Stop error message that resembles the following:
STOP: 0x0000000A (parameter1, parameter2, parameter3, parameter4)
Notes
  • The parameters in this Stop error message vary, depending on the configuration of the computer.
  • Not all "Stop 0x0000000A" errors are caused by this issue.

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Cause

This issue occurs because an invalid entry is returned by Windows when the system retrieves the buffer control block (BCB) for a view.

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Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows Vista SP2 or Windows Server 2008 SP2.

For more information about how to obtain a Windows Vista service pack, click the following article number to view the article in the Microsoft Knowledge Base:

935791 How to obtain the latest Windows Vista service pack

For more information about how to obtain a Windows Server 2008 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

968849 How to obtain the latest service pack for Windows Server 2008

Registry information

To apply this hotfix, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.
File information
The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows Vista and Windows Server 2008 file information notes
Important Windows Vista hotfixes and Windows Server 2008 hotfixes are included in the same packages. However, only "Windows Vista" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows Vista" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    VersionProductSR_LevelService branch
    6.0.600
    2.
    23xxx    		Windows Vista and Windows Server 2008SP2LDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are

    listed separately


    in the "Additional file information for Windows Vista and for Windows Server 2008" section. MUM files and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows Vista and of Windows Server 2008
File propertyValue
File nameCsrsrv.dll
File version6.0.6002.23209
File size49,152
Date (UTC)05-Sep-2013
Time (UTC)09:25
Platformx86
File nameNtdll.dll
File version6.0.6002.23209
File size1,205,680
Date (UTC)05-Sep-2013
Time (UTC)17:33
Platformx86
File nameNtkrnlpa.exe
File version6.0.6002.23209
File size3,608,000
Date (UTC)05-Sep-2013
Time (UTC)09:49
PlatformNot applicable
File nameNtoskrnl.exe
File version6.0.6002.23209
File size3,555,776
Date (UTC)05-Sep-2013
Time (UTC)09:49
PlatformNot applicable
File nameSmss.exe
File version6.0.6002.23209
File size64,512
Date (UTC)05-Sep-2013
Time (UTC)07:50
Platformx86
For all supported x64-based versions of Windows Vista and of Windows Server 2008
File propertyValue
File nameCsrsrv.dll
File version6.0.6002.23209
File size85,504
Date (UTC)05-Sep-2013
Time (UTC)10:22
Platformx64
File nameNtdll.dll
File version6.0.6002.23209
File size1,585,792
Date (UTC)05-Sep-2013
Time (UTC)17:27
Platformx64
File nameNtoskrnl.exe
File version6.0.6002.23209
File size4,664,768
Date (UTC)05-Sep-2013
Time (UTC)10:53
Platformx64
File nameSmss.exe
File version6.0.6002.23209
File size75,776
Date (UTC)05-Sep-2013
Time (UTC)08:29
Platformx64
File nameNtvdm64.dll
File version6.0.6002.23209
File size16,384
Date (UTC)05-Sep-2013
Time (UTC)10:25
Platformx64
File nameWow64.dll
File version6.0.6002.23209
File size234,496
Date (UTC)05-Sep-2013
Time (UTC)10:28
Platformx64
File nameWow64cpu.dll
File version6.0.6002.23209
File size17,408
Date (UTC)05-Sep-2013
Time (UTC)10:28
Platformx64
File nameWow64win.dll
File version6.0.6002.23209
File size301,568
Date (UTC)05-Sep-2013
Time (UTC)10:28
Platformx64
File nameNtdll.dll
File version6.0.6002.23209
File size1,168,600
Date (UTC)05-Sep-2013
Time (UTC)17:27
Platformx86
File nameAcwow64.dll
File version6.0.6002.23209
File size43,008
Date (UTC)05-Sep-2013
Time (UTC)09:24
Platformx86
File nameInstnm.exe
File version6.0.6002.23209
File size7,680
Date (UTC)05-Sep-2013
Time (UTC)07:50
Platformx86
File nameNtvdm64.dll
File version6.0.6002.23209
File size14,336
Date (UTC)05-Sep-2013
Time (UTC)09:27
Platformx86
File nameSetup16.exe
File version3.1.0.1918
File size26,112
Date (UTC)05-Sep-2013
Time (UTC)07:50
Platformx86
File nameUser.exe
File version6.0.6002.23209
File size2,560
Date (UTC)05-Sep-2013
Time (UTC)07:50
Platformx86
File nameWow32.dll
File version6.0.6002.23209
File size5,120
Date (UTC)05-Sep-2013
Time (UTC)09:28
Platformx86
For all supported IA-64-based versions of Windows Server 2008
File propertyValue
File nameCsrsrv.dll
File version6.0.6002.23209
File size148,480
Date (UTC)05-Sep-2013
Time (UTC)08:54
PlatformIA-64
File nameNtdll.dll
File version6.0.6002.23209
File size2,569,712
Date (UTC)05-Sep-2013
Time (UTC)17:21
PlatformIA-64
File nameNtoskrnl.exe
File version6.0.6002.23209
File size9,461,184
Date (UTC)05-Sep-2013
Time (UTC)09:24
PlatformIA-64
File nameSmss.exe
File version6.0.6002.23209
File size159,232
Date (UTC)05-Sep-2013
Time (UTC)07:27
PlatformIA-64
File nameIa32exec.bin
File version6.5.6524.0
File size8,262,048
Date (UTC)15-Mar-2011
Time (UTC)07:45
PlatformNot applicable
File nameNtvdm64.dll
File version6.0.6002.23209
File size27,648
Date (UTC)05-Sep-2013
Time (UTC)08:57
PlatformIA-64
File nameWow64.dll
File version6.0.6002.23209
File size523,264
Date (UTC)05-Sep-2013
Time (UTC)08:59
PlatformIA-64
File nameWow64cpu.dll
File version6.0.6002.23209
File size43,008
Date (UTC)05-Sep-2013
Time (UTC)08:59
PlatformIA-64
File nameWow64win.dll
File version6.0.6002.23209
File size617,984
Date (UTC)05-Sep-2013
Time (UTC)08:59
PlatformIA-64
File nameWowia32x.dll
File version6.5.6563.0
File size88,576
Date (UTC)05-Sep-2013
Time (UTC)08:59
PlatformIA-64
File nameNtdll.dll
File version6.0.6002.23209
File size1,168,600
Date (UTC)05-Sep-2013
Time (UTC)17:21
Platformx86
File nameAcwow64.dll
File version6.0.6002.23209
File size43,008
Date (UTC)05-Sep-2013
Time (UTC)09:24
Platformx86
File nameInstnm.exe
File version6.0.6002.23209
File size7,680
Date (UTC)05-Sep-2013
Time (UTC)07:50
Platformx86
File nameNtvdm64.dll
File version6.0.6002.23209
File size14,336
Date (UTC)05-Sep-2013
Time (UTC)09:27
Platformx86
File nameSetup16.exe
File version3.1.0.1918
File size26,112
Date (UTC)05-Sep-2013
Time (UTC)07:50
Platformx86
File nameUser.exe
File version6.0.6002.23209
File size2,560
Date (UTC)05-Sep-2013
Time (UTC)07:50
Platformx86
File nameWow32.dll
File version6.0.6002.23209
File size5,120
Date (UTC)05-Sep-2013
Time (UTC)09:28
Platformx86

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows Vista and for Windows Server 2008

Additional files for all supported x86-based versions of Windows Vista and of Windows Server 2008
File propertyValue
File nameX86_8916a2c5b258c778f37292eeadf637e8_31bf3856ad364e35_6.0.6002.23209_none_637970a52e03f819.manifest
File versionNot applicable
File size717
Date (UTC)05-Sep-2013
Time (UTC)17:44
PlatformNot applicable
File nameX86_abffcb17a607ea4f0d2b949ceb40ed89_31bf3856ad364e35_6.0.6002.23209_none_2c9c43c5054e5eeb.manifest
File versionNot applicable
File size1,370
Date (UTC)05-Sep-2013
Time (UTC)17:44
PlatformNot applicable
File nameX86_e2ee2aab50df87442a877cc8c586a43f_31bf3856ad364e35_6.0.6002.23209_none_49123e506fc3af3b.manifest
File versionNot applicable
File size694
Date (UTC)05-Sep-2013
Time (UTC)17:44
PlatformNot applicable
File nameX86_microsoft-windows-csrsrv_31bf3856ad364e35_6.0.6002.23209_none_cc003922bb998903.manifest
File versionNot applicable
File size3,079
Date (UTC)05-Sep-2013
Time (UTC)10:08
PlatformNot applicable
File nameX86_microsoft-windows-ntdll_31bf3856ad364e35_6.0.6002.23209_none_5b4fe05f12699350.manifest
File versionNot applicable
File size5,257
Date (UTC)05-Sep-2013
Time (UTC)17:44
PlatformNot applicable
File nameX86_microsoft-windows-os-kernel_31bf3856ad364e35_6.0.6002.23209_none_6ea963bdca5ef9a2.manifest
File versionNot applicable
File size17,806
Date (UTC)05-Sep-2013
Time (UTC)10:09
PlatformNot applicable
File nameX86_microsoft-windows-r..gistry-trustedtypes_31bf3856ad364e35_6.0.6002.23209_none_8676fbb044a4043c.manifest
File versionNot applicable
File size7,654
Date (UTC)05-Sep-2013
Time (UTC)10:05
PlatformNot applicable
File nameX86_microsoft-windows-smss_31bf3856ad364e35_6.0.6002.23209_none_aeb3aa1a2f6d86f4.manifest
File versionNot applicable
File size28,589
Date (UTC)05-Sep-2013
Time (UTC)10:09
PlatformNot applicable
Additional files for all supported x64-based versions of Windows Vista and of Windows Server 2008
File propertyValue
File nameAmd64_2d5cd6024ea1db78d89177fd5176604a_31bf3856ad364e35_6.0.6002.23209_none_5cdad75a418f5f23.manifest
File versionNot applicable
File size1,038
Date (UTC)05-Sep-2013
Time (UTC)17:44
PlatformNot applicable
File nameAmd64_c60ee11c6c08dab69c8cb3bfc2425b4f_31bf3856ad364e35_6.0.6002.23209_none_6d66b515d66c562f.manifest
File versionNot applicable
File size2,733
Date (UTC)05-Sep-2013
Time (UTC)17:44
PlatformNot applicable
File nameAmd64_dd2c2f472908a58cdfbd44419bf80de3_31bf3856ad364e35_6.0.6002.23209_none_e2c5669525b1efc9.manifest
File versionNot applicable
File size721
Date (UTC)05-Sep-2013
Time (UTC)17:44
PlatformNot applicable
File nameAmd64_microsoft-windows-csrsrv_31bf3856ad364e35_6.0.6002.23209_none_281ed4a673f6fa39.manifest
File versionNot applicable
File size3,083
Date (UTC)05-Sep-2013
Time (UTC)11:18
PlatformNot applicable
File nameAmd64_microsoft-windows-ntdll_31bf3856ad364e35_6.0.6002.23209_none_b76e7be2cac70486.manifest
File versionNot applicable
File size5,263
Date (UTC)05-Sep-2013
Time (UTC)17:44
PlatformNot applicable
File nameAmd64_microsoft-windows-os-kernel_31bf3856ad364e35_6.0.6002.23209_none_cac7ff4182bc6ad8.manifest
File versionNot applicable
File size16,512
Date (UTC)05-Sep-2013
Time (UTC)11:20
PlatformNot applicable
File nameAmd64_microsoft-windows-r..gistry-trustedtypes_31bf3856ad364e35_6.0.6002.23209_none_e2959733fd017572.manifest
File versionNot applicable
File size7,656
Date (UTC)05-Sep-2013
Time (UTC)11:13
PlatformNot applicable
File nameAmd64_microsoft-windows-smss_31bf3856ad364e35_6.0.6002.23209_none_0ad2459de7caf82a.manifest
File versionNot applicable
File size28,884
Date (UTC)05-Sep-2013
Time (UTC)11:19
PlatformNot applicable
File nameAmd64_microsoft-windows-wow64_31bf3856ad364e35_6.0.6002.23209_none_c6bd65aaa5e88a39.manifest
File versionNot applicable
File size14,803
Date (UTC)05-Sep-2013
Time (UTC)11:16
PlatformNot applicable
File nameWow64_microsoft-windows-csrsrv_31bf3856ad364e35_6.0.6002.23209_none_32737ef8a857bc34.manifest
File versionNot applicable
File size2,142
Date (UTC)05-Sep-2013
Time (UTC)10:02
PlatformNot applicable
File nameWow64_microsoft-windows-ntdll_31bf3856ad364e35_6.0.6002.23209_none_c1c32634ff27c681.manifest
File versionNot applicable
File size5,829
Date (UTC)05-Sep-2013
Time (UTC)17:44
PlatformNot applicable
File nameWow64_microsoft-windows-smss_31bf3856ad364e35_6.0.6002.23209_none_1526eff01c2bba25.manifest
File versionNot applicable
File size11,978
Date (UTC)05-Sep-2013
Time (UTC)10:02
PlatformNot applicable
File nameWow64_microsoft-windows-wow64_31bf3856ad364e35_6.0.6002.23209_none_d1120ffcda494c34.manifest
File versionNot applicable
File size14,040
Date (UTC)05-Sep-2013
Time (UTC)10:03
PlatformNot applicable
Additional files for all supported IA-64-based versions of Windows Server 2008
File propertyValue
File nameIa64_1a053a1ae5d02ce3e391b5a7d99862a6_31bf3856ad364e35_6.0.6002.23209_none_0859e346986dd40d.manifest
File versionNot applicable
File size719
Date (UTC)05-Sep-2013
Time (UTC)17:44
PlatformNot applicable
File nameIa64_4b4968ac2900282fbaa9fbb0983b8ad3_31bf3856ad364e35_6.0.6002.23209_none_ad1dcc435d0f2c02.manifest
File versionNot applicable
File size2,728
Date (UTC)05-Sep-2013
Time (UTC)17:44
PlatformNot applicable
File nameIa64_9e922b935d151ef2fdd6e86ec74e3cc7_31bf3856ad364e35_6.0.6002.23209_none_bc0904bd682ad964.manifest
File versionNot applicable
File size1,036
Date (UTC)05-Sep-2013
Time (UTC)17:44
PlatformNot applicable
File nameIa64_microsoft-windows-csrsrv_31bf3856ad364e35_6.0.6002.23209_none_cc01dd18bb9791ff.manifest
File versionNot applicable
File size3,081
Date (UTC)05-Sep-2013
Time (UTC)09:45
PlatformNot applicable
File nameIa64_microsoft-windows-ntdll_31bf3856ad364e35_6.0.6002.23209_none_5b51845512679c4c.manifest
File versionNot applicable
File size5,260
Date (UTC)05-Sep-2013
Time (UTC)17:44
PlatformNot applicable
File nameIa64_microsoft-windows-os-kernel_31bf3856ad364e35_6.0.6002.23209_none_6eab07b3ca5d029e.manifest
File versionNot applicable
File size16,819
Date (UTC)05-Sep-2013
Time (UTC)09:46
PlatformNot applicable
File nameIa64_microsoft-windows-r..gistry-trustedtypes_31bf3856ad364e35_6.0.6002.23209_none_86789fa644a20d38.manifest
File versionNot applicable
File size7,655
Date (UTC)05-Sep-2013
Time (UTC)09:43
PlatformNot applicable
File nameIa64_microsoft-windows-smss_31bf3856ad364e35_6.0.6002.23209_none_aeb54e102f6b8ff0.manifest
File versionNot applicable
File size28,879
Date (UTC)05-Sep-2013
Time (UTC)09:46
PlatformNot applicable
File nameIa64_microsoft-windows-wow64_31bf3856ad364e35_6.0.6002.23209_none_6aa06e1ced8921ff.manifest
File versionNot applicable
File size17,489
Date (UTC)05-Sep-2013
Time (UTC)09:44
PlatformNot applicable
File nameWow64_microsoft-windows-csrsrv_31bf3856ad364e35_6.0.6002.23209_none_32737ef8a857bc34.manifest
File versionNot applicable
File size2,142
Date (UTC)05-Sep-2013
Time (UTC)10:02
PlatformNot applicable
File nameWow64_microsoft-windows-ntdll_31bf3856ad364e35_6.0.6002.23209_none_c1c32634ff27c681.manifest
File versionNot applicable
File size5,829
Date (UTC)05-Sep-2013
Time (UTC)17:44
PlatformNot applicable
File nameWow64_microsoft-windows-smss_31bf3856ad364e35_6.0.6002.23209_none_1526eff01c2bba25.manifest
File versionNot applicable
File size11,978
Date (UTC)05-Sep-2013
Time (UTC)10:02
PlatformNot applicable
File nameWow64_microsoft-windows-wow64_31bf3856ad364e35_6.0.6002.23209_none_d1120ffcda494c34.manifest
File versionNot applicable
File size14,040
Date (UTC)05-Sep-2013
Time (UTC)10:03
PlatformNot applicable

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Keywords: kb, kbautohotfix, kbqfe, kbhotfixserver, kbfix, kbsurveynew, kbexpertiseadvanced

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Article Info
Article ID : 2886840
Revision : 1
Created on : 1/7/2017
Published on : 10/9/2013
Exists online : False
Views : 197