Microsoft KB Archive Search

Notice: This website is an unofficial Microsoft Knowledge Base (hereinafter KB) archive and is intended to provide a reliable access to deleted content from Microsoft KB. All KB articles are owned by Microsoft Corporation. Read full disclaimer for more details.

  1. Home
  2. Child domains are not displayed for selection when you create a mailbox by using EAC in an Exchange Server 2013 environment

Child domains are not displayed for selection when you create a mailbox by using EAC in an Exchange Server 2013 environment

View products that this article applies to.

Symptoms

When you try to create a mailbox by using Exchange Admin Center (EAC) in a Microsoft Exchange Server 2013 environment, the suffix for the User logon name box only lists the root domain names. However, the expected behavior is for root domain names and child domain names to be listed.

↑ Back to the top

Cause

This issue occurs because the domain list function only keeps the root domain, and then returns it to the domain picker.

↑ Back to the top

Resolution

To resolve this issue, install the following cumulative update: 
2892464 Description of Cumulative Update 3 for Exchange Server 2013

↑ Back to the top

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

↑ Back to the top

More Information

For more information about how to use EAC to create a mailbox, go to the following Microsoft website:
How to manage mail users in Exchange 2013

↑ Back to the top

Keywords: kbqfe, kbfix, kbexpertiseinter, kbsurveynew, kb

↑ Back to the top

Article Info
Article ID : 2871980
Revision : 1
Created on : 1/7/2017
Published on : 11/25/2013
Exists online : False
Views : 198