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HTML format is lost after saving as an MSG file in Exchange 2013

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Symptoms

When an HTML format email message that contains some embedded images is saved as an .msg file in a Microsoft Exchange Server 2013 environment, the saved email message is converted to the Rich Text Format (RTF), and the embedded images are lost. Additionally, if the images are attachments in the HTML message, the images are replaced by embedded images.

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Cause

This issue occurs because the message is converted incorrectly to RTF after saving.

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Resolution

To resolve this issue, install the following service pack: 
2926248 Description of Exchange Server 2013 Service Pack 1

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Workaround

To work around this issue, you can use Microsoft Outlook in cached mode to save the HTML formatted messages as .msg files.

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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Keywords: kbqfe, kbfix, kbsurveynew, kbexpertiseinter, kb

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Article Info
Article ID : 2860242
Revision : 1
Created on : 1/7/2017
Published on : 4/11/2014
Exists online : False
Views : 322