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"Marketplace web services are currently unavailable" error message when you install an app from Marketplace by using Outlook or Outlook Web App in an Exchange Server 2013 environment

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Symptoms

Assume that the Exchange server roles in a Microsoft Exchange Server 2013 environment access the Internet through a proxy. In this situation, the following issues occur:
  • When a user tries to install an app in Outlook or in Outlook Web App , the user receives the following error message:
    The app couldn't be downloaded.
    Error message: Marketplace web services are currently unavailable. Please try again in a few minutes.
  • When the administrator tries to run the New-App cmdlet in Exchange Management Shell to install an app, the installation process fails. For example, the administrator runs the following cmdlet in Exchange Management Shell:
    New-App -MarketplaceQueryMarket en-us -MarketplaceAssetID WA102996382 -MarketplaceServicesUrl "https://o15.officeredir.microsoft.com/config15"
    In this example, the installation process fails, and the administrator receives the following error message:
    The app couldn't be downloaded. Error message: Marketplace web services are currently unavailable. Please try again in a few minutes.
Note The issue occurs even when the WinHTTP proxy is configured on Exchange servers and when the marketplace URL can be accessed from the Exchange server by using a web browser.

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Cause

This issue occurs because the account on the computer that Powershell or Exchange Control Panel (ECP) runs on does not use the WinHTTP proxy or the browser proxy.

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Resolution

To resolve this issue, run the following command to configure the proxy for the accounts on the computer:
bitsadmin /Util /setIEProxy localsystem MANUAL_PROXY Proxy address "exceptions"
For example, run the following command:
bitsadmin /Util /setIEProxy localsystem MANUAL_PROXY ISAPROXY "*.contoso.com;<local>"

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More Information

For more information about the New-App cmdlet, go to the following Microsoft website:
General information about the New-App cmdlet
For more information about the Bitsadmin /util command, go to the following Microsoft website:
General information about the Bitsadmin /util command

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Keywords: kbtshoot, kbsurveynew, kbexpertiseadvanced, kbprb, kb

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Article Info
Article ID : 2807325
Revision : 1
Created on : 1/7/2017
Published on : 2/8/2013
Exists online : False
Views : 316