FIX: "The company ext does not exist" error when you try to create a SEPA payment file that uses an ISO20022 export format in Microsoft Dynamics AX 2009

View products that this article applies to.

This article applies to Microsoft Dynamics AX 2009 for all regions.

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Symptoms

Consider the following scenario:

You have update 2674468 or update 2769783 installed in Microsoft Dynamics AX 2009.
You create a Single Euro Payments Area (SEPA) payment file.
You use an ISO20022 CredTrans export format for the payment file.

In this scenario, the payment file is not created and you receive the following error message:

The company ext does not exist.

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Resolution

Hotfix information

A supported hotfix is available from Microsoft. There is a "Hotfix download available" section at the top of this Knowledge Base article. If you are encountering an issue downloading, installing this hotfix, or have other technical support questions, contact your partner or, if enrolled in a support plan directly with Microsoft, you can contact technical support for Microsoft Dynamics and create a new support request. To do this, go to the following Microsoft website:

https://mbs.microsoft.com/support/newstart.aspx

You can also contact technical support for Microsoft Dynamics by telephone by using these links for country specific telephone numbers. To do this, go to one of the following Microsoft websites:

Partners

https://mbs.microsoft.com/partnersource/support/

Customers

https://mbs.microsoft.com/customersource/support/information/SupportInformation/global_support_contacts_eng.htm

In special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.

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Installation information

See How to install a Microsoft Dynamics AX hotfix for information about how to install this hotfix.

Prerequisites

You must have Microsoft Dynamics AX 2009 Service Pack 1 installed to apply this hotfix.

Restart requirement

You must restart the Application Object Server (AOS) service after you apply this hotfix.

Objects that are affected

This hotfix affects the following objects:

\Classes\Vendoutpaymrecord_iso20022_gen_be.xpo, method: xmlcdtr()
\Classes\Vendoutpaymrecord_iso20022_gen_be.xpo, method: xmlrmtinf()
\Classes\Vendoutpaymrecord_sepa_be.xpo, method: xmlcdtr()
\Classes\Vendoutpaymrecord_sepa_be.xpo, method: xmlrmtinf()
\Classes\Vendoutpaymrecord_sepa03_be.xpo, method: xmlcdtr()
\Classes\Vendoutpaymrecord_sepa03_be.xpo, method: xmlrmtinf()

Validation of the application hotfix installation

To validate the installation of the application hotfix, open the SysHotfixManifest class in the Application Object Tree (AOT). Then, verify that there is a method name that contains the Knowledge Base (KB) article number of the installed hotfix. Additionally, you can cross-check the affected objects by viewing the KBxxxxxx.txt file against the objects in the AOT. Therefore, you can make sure that the objects are changed correctly in the SYP layer or in the GLP layer.

Note KBxxxxxx.txt is a placeholder for the KB article number of the installed hotfix.

File information

This hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

File name	File version	File size	Date	Time	Platform
Axupdate.exe	Not Applicable	61,632	10-Jan-2013	16:59	x86
Kb2801397-glp-cons.cab	Not Applicable	4,427,945	10-Jan-2013	16:59	Not Applicable
Kb2801397-glp-ee.cab	Not Applicable	5,050,499	10-Jan-2013	16:59	Not Applicable
Kb2801397-glp-il.cab	Not Applicable	373,896	10-Jan-2013	16:59	Not Applicable
Kb2801397-glp-tr.cab	Not Applicable	1,437,179	10-Jan-2013	16:59	Not Applicable
Kb2801397-syp-cons.cab	Not Applicable	5,224,395	10-Jan-2013	16:59	Not Applicable
Kb2801397-syp-ee.cab	Not Applicable	5,146,912	10-Jan-2013	16:59	Not Applicable
Kb2801397-syp-il.cab	Not Applicable	4,831,657	10-Jan-2013	16:59	Not Applicable
Kb2801397-syp-syp.cab	Not Applicable	4,830,289	10-Jan-2013	16:59	Not Applicable
Kb2801397-syp-tr.cab	Not Applicable	5,005,759	10-Jan-2013	16:59	Not Applicable
Licensetermsar.rtf	Not Applicable	101,414	27-May-2011	17:40	Not Applicable
Licensetermscs.rtf	Not Applicable	92,705	27-May-2011	17:40	Not Applicable
Licensetermsda.rtf	Not Applicable	102,543	27-May-2011	17:40	Not Applicable
Licensetermsde.rtf	Not Applicable	119,313	27-May-2011	17:40	Not Applicable
Licensetermsen.rtf	Not Applicable	111,795	27-May-2011	17:40	Not Applicable
Licensetermses.rtf	Not Applicable	98,313	27-May-2011	17:40	Not Applicable
Licensetermset.rtf	Not Applicable	104,484	27-May-2011	17:40	Not Applicable
Licensetermsfi.rtf	Not Applicable	107,418	27-May-2011	17:40	Not Applicable
Licensetermsfr.rtf	Not Applicable	133,197	27-May-2011	17:40	Not Applicable
Licensetermshe-il.rtf	Not Applicable	4,258	27-May-2011	17:40	Not Applicable
Licensetermshu.rtf	Not Applicable	94,304	27-May-2011	17:40	Not Applicable
Licensetermsis.rtf	Not Applicable	36,112	27-May-2011	17:40	Not Applicable
Licensetermsit.rtf	Not Applicable	117,765	27-May-2011	17:40	Not Applicable
Licensetermsja.rtf	Not Applicable	107,092	27-May-2011	17:40	Not Applicable
Licensetermslt.rtf	Not Applicable	125,197	27-May-2011	17:40	Not Applicable
Licensetermslv.rtf	Not Applicable	106,681	27-May-2011	17:40	Not Applicable
Licensetermsnb-no.rtf	Not Applicable	118,245	27-May-2011	17:40	Not Applicable
Licensetermsnl.rtf	Not Applicable	112,657	27-May-2011	17:40	Not Applicable
Licensetermspl.rtf	Not Applicable	118,887	27-May-2011	17:40	Not Applicable
Licensetermspt-br.rtf	Not Applicable	102,982	27-May-2011	17:40	Not Applicable
Licensetermsru.rtf	Not Applicable	151,400	27-May-2011	17:40	Not Applicable
Licensetermssv.rtf	Not Applicable	117,960	27-May-2011	17:40	Not Applicable
Licensetermsth.rtf	Not Applicable	156,708	27-May-2011	17:40	Not Applicable
Licensetermstr.rtf	Not Applicable	105,693	27-May-2011	17:40	Not Applicable
Licensetermszh-hans.rtf	Not Applicable	100,528	27-May-2011	17:40	Not Applicable
Axsetupsp.exe	5.0.1100.45	1,636,544	10-Jan-2013	16:58	x86
Cabextractor.dll	Not Applicable	19,144	10-Jan-2013	16:58	x86
Microsoft.dynamics.setup.reportingservices.dll	5.0.1100.9	150,440	27-May-2011	18:19	x86
Axsetupsp.resources.dll	5.0.1100.40	538,840	10-Jan-2013	16:58	x86
Microsoft.dynamics.setup.reportingservices.resources.dll	5.0.1000.45	17,336	27-May-2011	18:19	x86
Axsetupsp.resources.dll	5.0.1100.40	534,744	10-Jan-2013	16:59	x86
Microsoft.dynamics.setup.reportingservices.resources.dll	5.0.1000.45	16,312	27-May-2011	18:19	x86
Axsetupsp.resources.dll	5.0.1100.40	530,648	10-Jan-2013	16:59	x86
Microsoft.dynamics.setup.reportingservices.resources.dll	5.0.1000.45	16,312	27-May-2011	18:19	x86
Axsetupsp.resources.dll	5.0.1100.40	534,744	10-Jan-2013	16:59	x86
Microsoft.dynamics.setup.reportingservices.resources.dll	5.0.1000.45	16,824	27-May-2011	18:19	x86
Axsetupsp.resources.dll	5.0.1100.40	534,744	10-Jan-2013	16:58	x86
Microsoft.dynamics.setup.reportingservices.resources.dll	5.0.1000.45	16,824	27-May-2011	18:19	x86
Axsetupsp.resources.dll	5.0.1100.40	530,648	10-Jan-2013	16:58	x86
Microsoft.dynamics.setup.reportingservices.resources.dll	5.0.1000.45	16,312	27-May-2011	18:19	x86
Axsetupsp.resources.dll	5.0.1100.40	530,648	10-Jan-2013	16:58	x86
Microsoft.dynamics.setup.reportingservices.resources.dll	5.0.1000.45	16,312	27-May-2011	18:19	x86
Axsetupsp.resources.dll	5.0.1100.40	538,840	10-Jan-2013	16:59	x86
Microsoft.dynamics.setup.reportingservices.resources.dll	5.0.1000.45	16,824	27-May-2011	18:19	x86
Axsetupsp.resources.dll	5.0.1100.40	538,840	10-Jan-2013	16:58	x86
Microsoft.dynamics.setup.reportingservices.resources.dll	5.0.1500.1212	16,320	27-May-2011	18:19	x86
Axsetupsp.resources.dll	5.0.1100.40	534,744	10-Jan-2013	16:58	x86
Microsoft.dynamics.setup.reportingservices.resources.dll	5.0.1000.45	16,824	27-May-2011	18:19	x86
Axsetupsp.resources.dll	5.0.1100.40	530,648	10-Jan-2013	16:58	x86
Microsoft.dynamics.setup.reportingservices.resources.dll	5.0.1000.45	16,312	27-May-2011	18:19	x86
Axsetupsp.resources.dll	5.0.1100.40	530,648	10-Jan-2013	16:59	x86
Microsoft.dynamics.setup.reportingservices.resources.dll	5.0.1000.45	16,312	27-May-2011	18:19	x86
Axsetupsp.resources.dll	5.0.1100.40	542,936	10-Jan-2013	16:59	x86
Microsoft.dynamics.setup.reportingservices.resources.dll	5.0.1000.45	17,848	27-May-2011	18:19	x86
Axsetupsp.resources.dll	5.0.1100.40	530,648	10-Jan-2013	16:58	x86
Microsoft.dynamics.setup.reportingservices.resources.dll	5.0.1000.45	16,312	27-May-2011	18:19	x86
Axsetupsp.resources.dll	5.0.1100.40	534,744	10-Jan-2013	16:58	x86
Microsoft.dynamics.setup.reportingservices.resources.dll	5.0.1000.45	16,312	27-May-2011	18:19	x86
Axsetupsp.resources.dll	5.0.1100.40	530,648	10-Jan-2013	16:59	x86
Microsoft.dynamics.setup.reportingservices.resources.dll	5.0.1000.45	16,312	27-May-2011	18:19	x86
Axsetupsp.resources.dll	5.0.1100.40	530,648	10-Jan-2013	16:59	x86
Microsoft.dynamics.setup.reportingservices.resources.dll	5.0.1000.45	16,312	27-May-2011	18:19	x86
Axsetupsp.resources.dll	5.0.1100.40	534,744	10-Jan-2013	16:58	x86
Microsoft.dynamics.setup.reportingservices.resources.dll	5.0.1000.45	16,824	27-May-2011	18:19	x86
Axsetupsp.resources.dll	5.0.1100.40	534,744	10-Jan-2013	16:59	x86
Microsoft.dynamics.setup.reportingservices.resources.dll	5.0.1000.45	16,312	27-May-2011	18:19	x86
Axsetupsp.resources.dll	5.0.1100.40	547,032	10-Jan-2013	16:58	x86
Microsoft.dynamics.setup.reportingservices.resources.dll	5.0.1000.45	18,872	27-May-2011	18:19	x86
Axsetupsp.resources.dll	5.0.1100.40	530,648	10-Jan-2013	16:59	x86
Microsoft.dynamics.setup.reportingservices.resources.dll	5.0.1000.45	16,312	27-May-2011	18:19	x86
Axsetupsp.resources.dll	5.0.1100.40	559,320	10-Jan-2013	16:58	x86
Microsoft.dynamics.setup.reportingservices.resources.dll	5.0.1000.45	20,408	27-May-2011	18:19	x86
Axsetupsp.resources.dll	5.0.1100.40	530,648	10-Jan-2013	16:58	x86
Microsoft.dynamics.setup.reportingservices.resources.dll	5.0.1000.45	16,312	27-May-2011	18:19	x86
Axsetupsp.resources.dll	5.0.1100.40	526,552	10-Jan-2013	16:58	x86
Microsoft.dynamics.setup.reportingservices.resources.dll	5.0.1000.45	15,800	27-May-2011	18:19	x86
Cabextractor.dll	Not Applicable	22,728	10-Jan-2013	16:59	x64

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

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