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Error message when you try to join a Lync Online meeting that is created by a user in a non-federated organization in Lync 2010

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Symptoms

Consider the following scenario:
  • You install a cumulative update for Microsoft Lync 2010 that was released in June 2012.
  • A Lync 2010 user in an organization that is not federated with your organization creates a Lync Online meeting.
  • You sign in to your Lync 2010 client and try to join the meeting.
In this scenario, you cannot join the meeting. Additionally, you receive the following error message:
An error occurred during the online meeting.

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Cause

This issue occurs because the Domain Name System (DNS) lookup on the Lync 2010 client returns unexpected results when you try to join the online meeting.

Note If a USB audio device is connected to the computer when you join the meeting, a timing issue that occurs between the USB device and the Lync 2010 client causes the issue described in the Symptoms section.

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Resolution

To resolve the issue, install the following cumulative update:
2791382 Description of the cumulative update package for Lync 2010: March 2013

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More Information

For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base:
2701664 Description of the cumulative update package for Lync 2010: June 2012
2703312 A Lync 2010 user cannot join a Lync Online meeting that is created by a user in another organization

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Keywords: kbqfe, kbfix, kbsurveynew, kbexpertiseinter, kberrmsg, kb

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Article Info
Article ID : 2793014
Revision : 1
Created on : 1/7/2017
Published on : 3/14/2013
Exists online : False
Views : 326