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80070057 error, and Windows Phone 8 cannot sync with Microsoft Exchange

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Symptoms

When you try to synchronize a Windows Phone 8 device by using Microsoft Exchange ActiveSync (EAS), the synchronization fails, and you receive an error that resembles the following:
We're having a problem synching your information. Try again later.

Last tried x seconds ago.
Error code: 80070057
Additionally, content is not synchronized to the device.

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Cause

If a folder in the mailbox contains an ASCII code that is smaller than 32 (for example, a tab, a carriage return line feed (CRLF) break, or a new line) the device cannot synchronize.

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Workaround

Use the one or both of the following methods to work around this issue.

Method 1: Empty the Deleted Items folder.
  1. In Microsoft Outlook or Outlook Web App, right-click the Deleted Items folder.
  2. In the drop-down menu, click Empty Folder.

    Note     If you use Outlook in Cached Exchange Mode, make sure that Outlook synchronizes before you try to synchronize your device again.
Method 2: Rename the problem folder
  1. In Outlook or Outlook Web App, locate and right-click the problem folder.
  2. In the drop-down menu, click Rename.
  3. Type a new name for the folder, and then press Enter.
  4. Repeat steps 1 through 3 for any folders that meet the criteria that are described in the "Cause" section.
  5. On the Windows Phone 8 device, tap Settings, tap email + accounts, and then press and hold the account. For example, if your Exchange Server account is called Contoso, press and hold Contoso.
  6. Tap sync in the drop-down menu that appears.

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Keywords: KB2792112, kbwp8, kbsurveynew

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Article Info
Article ID : 2792112
Revision : 2
Created on : 12/20/2012
Published on : 12/20/2012
Exists online : False
Views : 238