Microsoft Windows NT 4.0
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.
To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this fix should have the following file attributes or later:
Date Time Version Size File name
----------------------------------------------------
1-9-2001 3:57A 4.0.2.4715 173K Fp4Amsft.dll
1-3-2001 12:50P 4.0.1381.7086 92K Hotfix.exe
1-26-2001 4:33P 8K Hotfix.inf
1-26-2001 6:33P 5.0.2919.6304 166K Q278414.EXE
Microsoft Windows 2000
To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the
Microsoft Knowledge Base:
260910�
How to Obtain the Latest Windows 2000 Service Pack
The English version of this fix should have the following file attributes or later:
Date Time Version Size File name
-------------------------------------------------------------
1/16/2001 09:23p - 1,771,006 Fp40ext.cab
1/16/2001 09:23p 4.0.2.4715 176,186 Fp4amsft.dll