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Duplicate email messages are displayed in the Sent Items folder in a EWS-based application that accesses an Exchange Server 2010 Mailbox server

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Symptoms

Consider the following scenario:
  • In a Microsoft Exchange Server 2010 Service Pack 2 (SP2) environment, Update Rollup 2 for Exchange Server 2010 SP2 or a later version update rollup is installed.
  • You use an Exchange Web Services (EWS)-based application to access an Exchange Server 2010 Mailbox server, such as a BlackBerry mobile device.
  • You create an email message, and then you save it in a folder such as the Outbox folder.
  • You send the email message.
In this scenario, you see two duplicate email messages in the Sent Items folder. 

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Cause

This issue occurs because the Exchange store sets different values for the PR_INTERNET_MESSAGE_ID property of an opened message item and a submitted message item. After the EWS-based application synchronizes the message items with the Mailbox server, duplicates of the same email messages but with different PR_INTERNET_MESSAGE_ID properties are displayed in the Sent Items folder.

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Resolution

To resolve this issue, install the following update rollup:

2746164 Description of Update Rollup 6 for Exchange Server 2010 Service Pack 2
 

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More Information

For more information about the PR_INTERNET_MESSAGE_ID property, go to the following Microsoft website:
General information about the PR_INTERNET_MESSAGE_ID property
For more information about this issue, click the following article numbers to view the articles in the Microsoft Knowledge Base: 
2592398 Email messages in the Sent Items folder have the same PR_INTERNET_MESSAGE_ID property in an Exchange Server 2010 environment
924213 Message id is different for mail which is in Inbox & Sent items

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Keywords: kbqfe, kbfix, kbexpertiseinter, kbsurveynew, kb

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Article Info
Article ID : 2779387
Revision : 1
Created on : 1/7/2017
Published on : 2/22/2013
Exists online : False
Views : 335