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  2. Email messages in the Sent Items folder have the same PR_INTERNET_MESSAGE_ID property in an Exchange environment

Email messages in the Sent Items folder have the same PR_INTERNET_MESSAGE_ID property in an Exchange environment

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Symptoms

Consider the following scenarios in a Microsoft Exchange Server 2013 or Microsoft Exchange Server 2010 environment:

Scenario 1

  • You create an email message and save the email message as an Outlook Template (.oft) file in Microsoft Outlook.
  • You open the .oft file, you generate an email message, and then you send the email message.
  • You open the .oft file, you generate another email message, and then you send the email message.

Scenario 2

  • You send an email message in Outlook.
  • You open the email message in the Sent Items folder, and then you resend the email message.

Scenario 3

  • You create an email message and save the email message in the Drafts folder.
  • You copy and paste the email message into a folder in Outlook.
  • You send both email messages.

In these scenarios, the two email messages in the Sent Items folder of the mailbox have the same PR_INTERNET_MESSAGE_ID property in the Microsoft Exchange Server MPAI Editor (MFCMAPI). Additionally, the second email message that you send is not delivered to recipients, and you do not receive a non-delivery report (NDR).

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Cause

This issue occurs because the Exchange store handles the PR_INTERNET_MESSAGE_ID property incorrectly for the two email messages.

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Resolution

To resolve this issue in Exchange Server 2013, install the following cumulative update:
2936880 Cumulative Update 5 for Exchange Server 2013


To resolve this issue in Exchange Server 2010, install the following update rollup: 
2661854 Description of Update Rollup 2 for Exchange Server 2010 Service Pack 2

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More Information

For more information about how to create an email message template by using Outlook 2010, visit the following Microsoft website:
How to create an email message template in Outlook 2010
For more information about how to resend an email message in Outlook 2010, visit the following Microsoft website:
How to resend an email message in Outlook 2010
For more information about the PR_INTERNET_MESSAGE_ID property, visit the following Microsoft website:
General information about the PR_INTERNET_MESSAGE_ID property

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Keywords: kbqfe, kbfix, kbsurveynew, kbexpertiseinter, kb

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Article Info
Article ID : 2592398
Revision : 1
Created on : 1/7/2017
Published on : 5/27/2014
Exists online : False
Views : 472