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AVIcode or APM Advisor Report does not display correctly

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Symptoms

Consider the following scenarios: 

Scenario 1:
  • You Install System Center Operations Manager 2007 R2 with Avicode 5.7.
  • You enable the IIS Dynamic Content Compressions feature on SEViewerDW
Scenario 2:
  • You install System Center 2012 Operations Manager with Application Performance Monitor (APM).
  • You have an IIS Application Request Routing (ARR) server between the Application Advisor console and System Center 2012 Operations Manager Reporting component.
  • The Application Advisor console in System Center 2012 Operations Manager is accessed through the IIS ARR server.
  • You enable IIS Dynamic Content Compressions feature on IIS ARR server.

In above scenarios, your Application Advisor reports display incorrectly with bad encoding.

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Cause

This issue occurs because the Application Advisor console does not support handling GZIP encoded content which is generated from Reporting Services. This behavior is by design.

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Resolution

To resolve this issue, disable the IIS Dynamic Content Compressions feature (GZip encoding).

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Keywords: kb

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Article Info
Article ID : 2777793
Revision : 1
Created on : 1/7/2017
Published on : 11/19/2012
Exists online : False
Views : 482