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Access Denied error message when a user tries to access a redirected folder share or a home drive share on a computer that is running Windows 7 or Windows Server 2008 R2

View products that this article applies to.

Symptoms

Consider the following scenario:
  • You configure the folder redirection feature by using Group Policy. Or, you map a home drive in a user account's properties in an Active Directory environment.
  • The share of the redirected folder targets the home drive or folder redirection targets of other users. Or, the user's home drive contains the home drive or folder redirection targets of other users.

    For example, you configure two users (user A and user B) in Active Directory to have a home drive on the following server locations:
    • \\server\share\UserA
    • \\server\share\UserB
    Note If the home drive is mapped to a DFS Namespace, you must install update 2715922. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
    2715922 Home folder is not mapped to a client computer when multiple users are logged on to a computer that is running Windows 7 or Windows Server 2008 R2
  • Automatic offline mode is enabled.

    Note By default, all redirected folders are set to automatic offline mode if the network latency is longer than 80 milliseconds (ms).
  • User A logs on to the computer. All the user's data is available offline.
  • User A sets the redirected folders or the home drive to offline (manual offline mode).
  • User A logs off the computer.
  • User B logs on to the computer for the first time. User B has no data that is available offline.
In this scenario, folder redirection and direct access to the UNC path of the data fail with an access denied error message. Additionally, applications that rely on the offline path to load binaries fail.

After you install this hotfix, the data that is marked as offline by user A is put online automatically when user B logs on to the computer.

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Resolution

To resolve this issue, we have released an update for Windows 7 and Windows Server 2008 R2.

Notes
  • This issue is fixed in the RTM version of Windows 8.1 and Windows Server 2012 R2.
  • No fix is planned for Windows 8 and Windows Server 2012. Any computer that is running either of these operating systems should upgrade to Windows 8.1 and Windows Server 2012 R2 respectively.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, go to the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows 7 Service Pack 1 (SP1) or Windows Server 2008 R2 Service Pack 1 (SP1). For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Additionally, you must have update 2610379 installed. For more information about how to install update 2610379, click the following article number to view the article in the Microsoft Knowledge Base:
2610379 The Folder Redirection policy does not work if a previous user sets a redirected folder to an offline mode in Windows 7 or in Windows Server 2008 R2

Registry information

To apply this hotfix, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 and Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, milestone (RTM,SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    VersionProductMilestoneService branch
    6.1.760
    1.22xxx    		Windows 7 and Windows Server 2008 R2SP1LDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 7 and for Windows Server 2008 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are very important for maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
File nameFile versionFile sizeDateTimePlatform
Cscsvc.dll6.1.7601.22131549,37610-Oct-201216:40x86
Microsoft-windows-offlinefiles.mofNot Applicable1,77613-Jul-200920:25Not Applicable
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
File nameFile versionFile sizeDateTimePlatform
Cscsvc.dll6.1.7601.22131695,80810-Oct- 201217:40x64
Microsoft-windows-offlinefiles.mofNot Applicable1,77613-Jul- 200920:20Not Applicable

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7
File nameX86_d619922d9bd7f439d30127859c01f04b_31bf3856ad364e35_6.1.7601.22131_none_c28323e7b81ebe0b.manifest
File versionNot Applicable
File size708
Date (UTC)11-Oct-2012
Time (UTC)11:45
PlatformNot Applicable
File nameX86_microsoft-windows-offlinefiles-service_31bf3856ad364e35_6.1.7601.22131_none_0c4bd7c4d8d3110a.manifest
File versionNot Applicable
File size56,703
Date (UTC)10-Oct-2012
Time (UTC)17:18
PlatformNot Applicable
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
File nameAmd64_db0936a29ed95a1e65e4f1c89f016ae2_31bf3856ad364e35_6.1.7601.22131_none_47cd40f8691804b1.manifest
File versionNot Applicable
File size712
Date (UTC)11-Oct-2012
Time (UTC)11:45
PlatformNot Applicable
File nameAmd64_microsoft-windows-offlinefiles-service_31bf3856ad364e35_6.1.7601.22131_none_686a734891308240.manifest
File versionNot Applicable
File size56,710
Date (UTC)10-Oct-2012
Time (UTC)18:22
PlatformNot Applicable

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Keywords: kb, kbautohotfix, kbqfe, kbhotfixserver, kbfix, kbsurveynew, kbexpertiseadvanced

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Article Info
Article ID : 2761645
Revision : 1
Created on : 1/7/2017
Published on : 3/3/2015
Exists online : False
Views : 166