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RDS client computer cannot connect to the RDS server by using a remote desktop connection in Windows

View products that this article applies to.

Symptoms

Consider the following scenario:
  • You configure a Windows 7 Service Pack 1 (SP1)-based, Windows Server 2008 R2 SP1-based, Windows Vista Service Pack 2 (SP2)-based, or Windows Server 2008 SP2-based Remote Desktop Services (RDS) server to use Secure Sockets Layer (SSL) as a security layer.
  • You configure an SSL certificate template for the RDS server, and then the RDS server applies the SSL certificate.
  • The certificate is archived on the RDS server.
  • You try to use a remote desktop connection to connect an RDS client computer to the RDS server.
In this scenario, the remote desktop connection attempt fails. Additionally, you receive an error message that resembles the following:
The remote computer requires Network Level Authentication, which your computer does not support.

Note For example, you configure the auto-enrollment feature for the SSL certificate. When the certificate enters the renewal period, the certificate is archived, and the computer requests a new certificate automatically. You can also manually renew a certificate by starting the Certificate Microsoft Management Console (MMC). To do this, right-click the certificate that is used by RDS server, clik All Tasks, and then click Renew Certificate with New Key.

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Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows 7 Service Pack 1 (SP1) or Windows Server 2008 R2 SP1.

For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To apply this hotfix, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 7 and Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    VersionProductMilestoneService branch
    6.1.760
    1.22xxx    		Windows 7 and Windows Server 2008 R2SP1LDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 7 and for Windows Server 2008 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
File nameFile versionFile sizeDateTime
Rdvghelper.exe1.1.0.082,94431-Aug-201215:36
Sessenv.dll6.1.7601.22104118,27231-Aug-201216:50
Rdvgkmd.sys6.1.7601.2210494,57631-Aug-201217:01
Rdvgumd32.dll6.1.7601.2210479,21631-Aug-201217:01
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
File nameFile versionFile sizeDateTimePlatform
Rdvghelper.exe1.1.0.097,79231-Aug-201216:21x64
Sessenv.dll6.1.7601.22104127,48831-Aug-201217:45x64
Rdvgkmd.sys6.1.7601.22104115,05631-Aug-201217:57x64
Rdvgumd64.dll6.1.7601.2210499,69631-Aug-201217:57x64
Sessenv.dll6.1.7601.22104118,27231-Aug-201216:50x86
For all supported IA-64-based versions of Windows Server 2008 R2
File nameFile versionFile sizeDateTimePlatform
Sessenv.dll6.1.7601.22104253,44031-Aug-201216:37IA-64
Sessenv.dll6.1.7601.22104118,27231-Aug-201216:50x86
Windows Vista and Windows Server 2008 file information notes
Important Windows Vista hotfixes and Windows Server 2008 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows Vista/Windows Server 2008" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    VersionProductMilestoneService branch
    6.0.600 2.23xxxWindows Vista and Windows Server 2008 SP2LDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Vista and for Windows Server 2008" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows Vista and of Windows Server 2008
File nameFile versionFile sizeDateTimePlatform
Sessenv.dll6.0.6002.2345684,99231-Jul-201401:47x86
For all supported x64-based versions of Windows Vista and of Windows Server 2008
File nameFile versionFile sizeDateTimePlatform
Sessenv.dll6.0.6002.2345674,75231-Jul-201400:50x64
Sessenv.dll6.0.6002.2345684,99231-Jul-201401:47x86
For all supported IA-64-based versions of Windows Server 2008
File nameFile versionFile sizeDateTimePlatform
Sessenv.dll6.0.6002.23456151,04031-Jul-201400:29IA-64
Sessenv.dll6.0.6002.2345684,99231-Jul-201401:47x86

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Workaround

To work around this issue, delete the original certificate on the RDS server instead of archiving it at first. Or, you can delete the value of the TemplateCertificate registry entry that is under the following registry subkey after the issue occurs:
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Terminal Server\WinStations

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2
Additional files for all supported x86-based versions of Windows 7
File nameX86_02ecb371c6876ed91219ded827fd99ef_31bf3856ad364e35_6.1.7601.22104_none_4dd9e1cecce4ad0c.manifest
File versionNot applicable
File size722
Date (UTC)31-Aug-2012
Time (UTC)19:52
File nameX86_b7cf55132c6e14ebe7d082313bfdcad2_31bf3856ad364e35_6.1.7601.22104_none_b155bd9862512a28.manifest
File versionNot applicable
File size729
Date (UTC)31-Aug-2012
Time (UTC)19:52
File nameX86_microsoft-windows-r..s-regkeys-component_31bf3856ad364e35_6.1.7601.22104_none_fd29c61e7779b5c2.manifest
File versionNot applicable
File size3,961
Date (UTC)31-Aug-2012
Time (UTC)17:24
File nameX86_microsoft-windows-t..s-sessionenvservice_31bf3856ad364e35_6.1.7601.22104_none_e17a0bea5efecd7f.manifest
File versionNot applicable
File size6,602
Date (UTC)31-Aug-2012
Time (UTC)17:21
File nameX86_rdvgwddm.inf_31bf3856ad364e35_6.1.7601.22104_none_71cb66d1cd952562.manifest
File versionNot applicable
File size2,730
Date (UTC)31-Aug-2012
Time (UTC)17:19
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
File nameAmd64_4c52129b57e87cc1eb04fca978cd172e_31bf3856ad364e35_6.1.7601.22104_none_6fa87896adaf9191.manifest
File versionNot applicable
File size726
Date (UTC)31-Aug-2012
Time (UTC)19:52
File nameAmd64_595bab7d7a701b8feb1882f83aac8b58_31bf3856ad364e35_6.1.7601.22104_none_dab17e0c238d7f31.manifest
File versionNot applicable
File size733
Date (UTC)31-Aug-2012
Time (UTC)19:52
File nameAmd64_afe2c5548f6c101f5698fb628d57587b_31bf3856ad364e35_6.1.7601.22104_none_485dae72b06a752b.manifest
File versionNot applicable
File size726
Date (UTC)31-Aug-2012
Time (UTC)19:52
File nameAmd64_d26b6c5f0ca4ae8e32b34a7192f6d533_31bf3856ad364e35_6.1.7601.22104_none_9859c8aa829b96c9.manifest
File versionNot applicable
File size1,094
Date (UTC)31-Aug-2012
Time (UTC)19:52
File nameAmd64_microsoft-windows-r..s-regkeys-component_31bf3856ad364e35_6.1.7601.22104_none_594861a22fd726f8.manifest
File versionNot applicable
File size3,965
Date (UTC)31-Aug-2012
Time (UTC)18:22
File nameAmd64_microsoft-windows-t..s-sessionenvservice_31bf3856ad364e35_6.1.7601.22104_none_3d98a76e175c3eb5.manifest
File versionNot applicable
File size6,606
Date (UTC)31-Aug-2012
Time (UTC)18:20
File nameAmd64_rdvgwddm.inf_31bf3856ad364e35_6.1.7601.22104_none_cdea025585f29698.manifest
File versionNot applicable
File size2,734
Date (UTC)31-Aug-2012
Time (UTC)18:17
File nameWow64_microsoft-windows-t..s-sessionenvservice_31bf3856ad364e35_6.1.7601.22104_none_47ed51c04bbd00b0.manifest
File versionNot applicable
File size4,222
Date (UTC)31-Aug-2012
Time (UTC)17:07
Additional files for all supported IA-64-based versions of Windows Server 2008 R2
File nameIa64_c9c1bc0057d1a1b09db939996d60e779_31bf3856ad364e35_6.1.7601.22104_none_98132d9ef231b4dd.manifest
File versionNot applicable
File size1,092
Date (UTC)31-Aug-2012
Time (UTC)19:52
File nameIa64_microsoft-windows-t..s-sessionenvservice_31bf3856ad364e35_6.1.7601.22104_none_e17bafe05efcd67b.manifest
File versionNot applicable
File size6,604
Date (UTC)31-Aug-2012
Time (UTC)18:11
File nameWow64_microsoft-windows-t..s-sessionenvservice_31bf3856ad364e35_6.1.7601.22104_none_47ed51c04bbd00b0.manifest
File versionNot applicable
File size4,222
Date (UTC)31-Aug-2012
Time (UTC)17:07
Additional file information for Windows Vista and for Windows Server 2008
Additional files for all supported x86-based versions of Windows Vista and of Windows Server 2008
File propertyValue
File nameX86_72edf9f5a36581b4bf966d823010d0a7_31bf3856ad364e35_6.0.6002.23456_none_9554df965bc1bb8a.manifest
File versionNot applicable
File size722
Date (UTC)05-Aug-2014
Time (UTC)00:12
PlatformNot applicable
File nameX86_microsoft-windows-t..s-sessionenvservice_31bf3856ad364e35_6.0.6002.23456_none_e11e4afcfe0e29f5.manifest
File versionNot applicable
File size12,248
Date (UTC)31-Jul-2014
Time (UTC)02:12
PlatformNot applicable
Additional files for all supported x64-based versions of Windows Vista and of Windows Server 2008
File propertyValue
File nameAmd64_4608ba39147304121df936c0db4331fa_31bf3856ad364e35_6.0.6002.23456_none_9b144e8aebe8cf60.manifest
File versionNot applicable
File size1,094
Date (UTC)05-Aug-2014
Time (UTC)00:12
PlatformNot applicable
File nameAmd64_microsoft-windows-t..s-sessionenvservice_31bf3856ad364e35_6.0.6002.23456_none_3d3ce680b66b9b2b.manifest
File versionNot applicable
File size12,280
Date (UTC)31-Jul-2014
Time (UTC)01:11
PlatformNot applicable
File nameWow64_microsoft-windows-t..s-sessionenvservice_31bf3856ad364e35_6.0.6002.23456_none_479190d2eacc5d26.manifest
File versionNot applicable
File size6,575
Date (UTC)31-Jul-2014
Time (UTC)02:09
PlatformNot applicable
Additional files for all supported IA-64-based versions of Windows Server 2008
File propertyValue
File nameIa64_ce46b91312d3429ff2a89c93da074d05_31bf3856ad364e35_6.0.6002.23456_none_d283fc0b29cd6149.manifest
File versionNot applicable
File size1,092
Date (UTC)05-Aug-2014
Time (UTC)00:12
PlatformNot applicable
File nameIa64_microsoft-windows-t..s-sessionenvservice_31bf3856ad364e35_6.0.6002.23456_none_e11feef2fe0c32f1.manifest
File versionNot applicable
File size12,264
Date (UTC)31-Jul-2014
Time (UTC)00:43
PlatformNot applicable
File nameWow64_microsoft-windows-t..s-sessionenvservice_31bf3856ad364e35_6.0.6002.23456_none_479190d2eacc5d26.manifest
File versionNot applicable
File size6,575
Date (UTC)31-Jul-2014
Time (UTC)02:09
PlatformNot applicable

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Keywords: kbexpertiseadvanced, kbsurveynew, kbfix, kb, kbqfe, kbautohotfix, kbhotfixserver

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Article Info
Article ID : 2752618
Revision : 1
Created on : 1/7/2017
Published on : 9/9/2014
Exists online : False
Views : 261