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Unable to scan or open very high resolution file in Paint on Windows Vista or Windows 7


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Symptoms

Consider the following scenario:

  • You start the Paint application within Windows Vista or Windows 7.
  • You attempt to open a very high-resolution image. For example, you attempt to open a JPEG file which is larger than approximately 85 megapixels.
  • OR, you select "From scanner or camera" and attempt to import a very high-resolution image. For example, you try to scan a full 8.5"x11" page at a resolution of 1200 dpi.

In this scenario, the image may not open, and you may receive the following error message:

"Paint cannot read this file. This is not a valid bitmap file, or its format is not currently supported."

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Cause

This problem occurs because Paint encounters an error when calculating the total size of the image.

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Resolution

Microsoft is reviewing this problem for a potential fix in a future Windows release.

To work around this issue, use a different program to open or scan the image, or scan the image at a lower resolution.

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Keywords: kb

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Article Info
Article ID : 2722535
Revision : 1
Created on : 1/7/2017
Published on : 6/14/2012
Exists online : False
Views : 161