OL98: Outlook Opens a Hyperlink in the Incorrect Browser

When you click a hyperlink in an Outlook Hypertext Markup Language (HTML) formatted e-mail message, Internet Explorer opens the Web page instead of Netscape Communicator. This problem occurs even though you have set Netscape Communicator as your default browser.

To work around this problem, use one of the following methods.

Method 1

1. In Outlook, open the HTML formatted message.
2. On the File menu, click Save As.
3. In the File name box, type a descriptive name for the message.
4. In the Save as type box, verify that HTML (*.htm) is selected.
5. In the Save in box, choose a location in which you want to save the file, and then click Save.
6. Double-click the .htm file that you just saved.

Method 2

Revert to an earlier version of Internet Explorer by uninstalling Internet Explorer 5.5.

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Messages in HTML format are the only messages that display this problem; messages in plain text format and Outlook Rich Text format open correctly in Netscape Communicator.