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"Invalid data returned by GetUserInfo call" error message in various pages in Business Portal for Microsoft Dynamics SL

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Symptoms

You receive the following error message in various project related pages in Business Portal for Microsoft Dynamics SL 2011:

Error: Invalid data returned by GetuserInfo call

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Cause

The URL to the BusinessPortal virtual directory in the URIPath registry key is invalid.

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Resolution

Verify that you have a valid binding to your Business Portal site that does not use SSL. To do this:

  1. On the server hosting the Business Portal website, open Internet Information Services (IIS) Manager
  2. Expand on Sites and find your Business Portal site
  3. Right-click on the site and select Edit Bindings...
  4. If there is a binding listed with Type of http, a blank Host Name, and an * for IP Address, note the Port number value and go to step 9
  5. Click Add...
  6. Select http for the Type, All Unassigned for the IP Address.
  7. Enter a unique number for the Port. This number should be between 1 and 65,000 and should not be used by another website or process on this server. Port 7890 is typically a good choice. 
  8. Leave the Host name blank and then click OK
  9. While still in IIS Manager, expand on the business portal site
  10. Expand on BusinessPortal -> Applications -> PMA
  11. Right-click on PMA and select "Switch to Content View"
  12. Scroll down and right-click on the PCService.asmx file. Select "Switch to Features View"
  13. Double-click on SSL Settings
  14. Clear the Require SSL checkbox.
  15. Right-click the SSL Checkbox and select Apply
  16. In windows, select Start -> Run and type Regedit
  17. In Registry Editor, expand on HKEY_LOCAL_MACHINE\Software\Microsoft\Business Portal and then click Install
  18. Right-click on the URIPath key and select Modify...
  19. Enter the non-SSL url to the businessportal virtual directory. For example:
    http://machinename:port/businessportal

    Note: It should say HTTP and not HTTPS
    Note2: replace machinename with the name of the business portal server
    Note3: replace port with the port number from step 4 or 7 above
    Note4: the end of the url should say "businessportal" and not "BP"
  20. Try the business portal pages again




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Keywords: kbmbsmigrate, kbmbspartner, kbsurveynew, kb

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Article Info
Article ID : 2714053
Revision : 2
Created on : 2/3/2017
Published on : 2/3/2017
Exists online : False
Views : 323