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"This Web page is unavailable" error message when you press F1 to view the Lync 2010 Help page in Lync 2010

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Symptoms

Consider the following scenario:
  • You apply the update that is described in Microsoft Knowledge Base (KB) article 2670326 to a Microsoft Lync 2010 client.
  • You open a conversation window in Lync 2010, or you open the main window in Lync 2010.
  • You press F1 to view the Lync 2010 Help page.
In this scenario, the Lync 2010 Help page displays the following error message:
This Web page is unavailable.

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Cause

This issue occurs because an incorrect URL is sent to the web browser. Therefore, you are redirected to the wrong webpage.

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Resolution

To resolve this issue, install the following update:
2701664 Description of the cumulative update package for Lync 2010: June 2012

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Keywords: kbqfe, kbsurveynew, kbexpertiseinter, kb

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Article Info
Article ID : 2703321
Revision : 1
Created on : 1/7/2017
Published on : 6/16/2012
Exists online : False
Views : 184