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Garbled text appears in the Notes section of a Contact window in Outlook after the Korean MUI Package for Lync 2010 is installed

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Symptoms

Consider the following scenario:
  • Contact information is configured to synchronize automatically between Microsoft Lync 2010 and Microsoft Outlook in a Microsoft Lync Server 2010 environment that is integrated with Microsoft Exchange Server.
  • A user installs the Korean Multilingual User Interface (MUI) Package for Lync 2010 on a computer that has both Outlook and Lync 2010 installed.
  • The user changes the display language in Lync 2010 to Korean in the Options menu.
  • The user adds a new contact by using Lync 2010.
In this scenario, text in the Notes section of the Contact window for the new contact appears garbled in Outlook.

Note This issue also occurs when the user installs other MUI packages for languages that use double-byte character set characters.

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Cause

This issue occurs because the contact information that Lync 2010 sends to Outlook through Exchange Web Services (EWS) does not contain the character set (charset) information. Therefore, the Exchange server generates an incorrect charset when the server converts the text.

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Resolution

To resolve this issue, install the following cumulative update:
2701664 Description of the cumulative update package for Lync 2010: June 2012

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More Information

For more information about Lync 2010 integration, go to the following Microsoft website:
General information about Lync 2010 integration
For more information about how to set Personal options, go to the following Microsoft website:
How to set Personal options

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Keywords: kb, kbexpertiseinter, kbfix, kbsurveynew, kbqfe

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Article Info
Article ID : 2703315
Revision : 2
Created on : 5/20/2020
Published on : 5/20/2020
Exists online : False
Views : 192