To resolve this problem, uninstall and then reinstall Internet Explorer 9.
Uninstall Internet Explorer 9
To uninstall Internet Explorer 9, follow these steps:
- Click Start, type Programs and Features in the Search box, and then click Programs and Features.
- Click View installed updates in the navigation pane.
- Under Uninstall an update, locate the Microsoft Windows section.
- Right-click Windows Internet Explorer 9, click Uninstall, and then click Yes when you are prompted.
- Click Restart now (to finish the process of uninstalling Internet Explorer 9 and restore the previous version of Internet Explorer).
Note If these steps do not uninstall Internet Explorer 9, click the following article number to view the article in the Microsoft Knowledge Base:
2579295 How to uninstall or remove Internet Explorer 9 when the standard uninstallation process does not work
Reinstall Internet Explorer 9
To reinstall Internet Explorer 9, follow these steps:
- Visit the following Microsoft website:
- Select the language that you want to install and your version of Windows, and then click Download.
- In the File Download dialog box, click Run, and then, in the User Account Control dialog box, click Continue.
- Click one of the following:
- Restart now (recommended) (to finish the installation process now)
- Restart later