WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may
require you to reinstall your operating system. Microsoft cannot guarantee that you can solve
problems that result from using Registry Editor incorrectly. Use Registry Editor at your own
risk.
To resolve this problem, follow these steps:
- Locate your valid product CD Key, which is located on the back of the original CD case.
If the product CD Key begins with GC6J3, the Product Key is not valid in Microsoft Office 2000 SR-1/SR-1a. Contact the reseller of your Office product to obtain a valid product CD key, or purchase a valid Microsoft Office 2000 product. After you obtain a valid product CD key, continue with the following steps.
For more information about purchasing Microsoft Office, browse to
the following Microsoft Web site:
- Click Start, and then click Run.
- In the Open box, type regedit, and then click OK.
- In Registry Editor, find the following key (folder):Windows XP:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products
Windows 2000:
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Uninstall
- Expand the selected folder. If you see only one key in this folder that has a 32-character globally unique identifier (GUID), select that key and go to step 6.
If you see more than one key that has a 32-character GUID, select each one, and then expand the InstallProperties folder.
NOTE: If you are running Windows 2000, you do not have to expand the InstallProperties folder.
Check the DisplayName value (in the right pane) until you find a value that matches your version of Office. For example, if you have Office 2000 Premium CD 1 and CD 2 installed, the 32-character GUID and the DisplayName value are:Office 2000 Premium CD 1:
GUID: {00000409-78E1-11D2-B60F-006097C998E7}
DisplayName: Microsoft Office 2000 Premium
Office 2000 Premium CD 2:
GUID: {00040409-78E1-11D2-B60F-006097C998E7}
DisplayName: Microsoft Office 2000 Disc 2
- On the Edit menu, click Rename.
- Type OldProductID and then press ENTER.
- On the Registry menu, click Exit.
- Start any Office program.
- When the Microsoft Office 2000 User Information dialog box appears, type your valid product CD Key (located on the back of the CD case). Follow the instructions on your screen.