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Dial-in conferencing information is not displayed when a user uses Lync 2010 to join a meeting

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Symptoms

Consider the following scenario:
  • You deploy the dial-in conferencing capabilities in a Microsoft Lync Server 2010 environment, or in a Microsoft Lync Online environment.
  • You configure the telephony setting of a Lync 2010 user to Audio/Video disabled.
  • The user opens a Microsoft Outlook meeting invitation.
In this scenario, the dial-in conferencing information that contains the dial-in telephone number and the participant code or the conference ID is not displayed.

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Cause

This issue occurs because the Online Meeting Add-in for Lync 2010 does not receive the dial-in conferencing information from the conferencing components when the telephony setting for a user is set to Audio/Video disabled.

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Resolution

To resolve this issue, install the following cumulative update:
2701664 Description of the update for Lync 2010: June 2012


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More Information

For more information about dial-in conferencing in Lync Server 2010, visit the following Microsoft website:
General information about dial-in conferencing in Lync Server 2010

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Keywords: kbqfe, kbfix, kbexpertiseinter, kbsurveynew, kb

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Article Info
Article ID : 2688945
Revision : 1
Created on : 1/7/2017
Published on : 6/16/2012
Exists online : False
Views : 325