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  2. MRM cannot process retention policies on a cloud-based archive mailbox if the primary mailbox is in an on-premises Exchange Server 2010 organization

MRM cannot process retention policies on a cloud-based archive mailbox if the primary mailbox is in an on-premises Exchange Server 2010 organization

View products that this article applies to.

Symptoms

Consider the following scenario:
  • You configure Microsoft Exchange Online Archiving on your on-premises Microsoft Exchange Server 2010 organization that has Exchange Server 2010 Service Pack 1 or a later-version update rollup installed.
  • You create a retention policy, and then apply the policy to a user’s primary mailbox in the on-premises Exchange organization.
  • You enforce the retention policy to be processed on the on-premises primary mailbox by running the Start-ManagedFolderAssistant cmdlet.
  • You try to enforce the retention policy to be processed on the cloud-based archive mailbox by running the Start-ManagedFolderAssistant cmdlet in a remote Windows PowerShell session.
In this scenario, the cmdlet fails. Additionally, you receive the following error message:
WARNING: An unexpected error has occurred and a Watson dump is being generated: Value cannot be null.
Parameter name: entryId

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Cause

This issue occurs because messaging records management (MRM) cannot detect the folder associated information (FAI) message objects in the primary mailbox. Therefore, MRM stops processing the mailbox.

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Resolution

To resolve this issue, install the following update rollup:
2706690 Description of Update Rollup 4 for Exchange Server 2010 Service Pack 2

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More Information

For more information about Exchange Online Archiving, go to the following Microsoft website:
Understanding Exchange Online Archiving
For more information about retention policy tags and retention policies, go to the following Microsoft website:
Understanding retention tags and retention policies
For more information about the Start-ManagedFolderAssistant cmdlet, go to the following Microsoft website:
General information about the Start-ManagedFolderAssistant cmdlet
For more information about MRM, go to the following Microsoft website:
Understanding messaging records management

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Keywords: kbqfe, kbfix, kbsurveynew, kbexpertiseinter, kb

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Article Info
Article ID : 2677727
Revision : 1
Created on : 1/7/2017
Published on : 8/14/2012
Exists online : False
Views : 232