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  2. The Customer ID on a Service Call can be changed after you save the Service Call when you use the Customer Lookup icon in "Service Call Entry (SD.200.00)" in Microsoft Dynamics SL 2011

The Customer ID on a Service Call can be changed after you save the Service Call when you use the Customer Lookup icon in "Service Call Entry (SD.200.00)" in Microsoft Dynamics SL 2011

View products that this article applies to.

Symptoms

Consider the following scenario in Service Call Entry (SD.200.00) in Microsoft Dynamics SL 2011:
  • You access Service Call Entry (SD.200.00).
  • You enter a Service Call for a customer, and you save the Service Call.
  • You click the Customer Lookup icon next to Cust ID.
  • You select a different customer.

When you do this, you notice that the customer ID on the Service Call is changed to the new customer ID that you selected. The expectation is that, as soon as a Service Call is entered for a customer, the customer ID cannot be changed.

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Resolution

Hotfix information for Microsoft Dynamics SL

A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Dynamics SL Service Pack that contains this hotfix as specified in the "Status" section in this article.

To resolve this problem, click the "View and request hotfix downloads" link at the top of this article to obtain the hotfix.

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.


Microsoft Dynamics SL 2011 Service Pack 1 (SP1)
Changed FilesDateFile Version
SD20000.exe28-Dec-20118.01.21228.00
SD30500.exe28-Dec-20118.01.21228.00

Installation information

Install this hotfix by following the installation instructions that are included in the hotfix download.

Prerequisites

For information about the prerequisites for this hotfix, refer to the installation instructions that are included in the hotfix download.

Restart requirement

If you are prompted, restart the computer after you install the hotfix.

Removal information

You cannot remove this hotfix.

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

This problem was reported as issue number 24045.


This problem was first corrected in Microsoft Dynamics SL 2011 Service Pack 2.

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More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

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Keywords: kbsolomon, kbhotfixserver, kbqfe, kbmbsmigrate, kbmbspartner, kbtshoot, kbbug, kb, kbexpertisebeginner, kbexpertiseinter, kbautohotfix, kbsurveynew

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Article Info
Article ID : 2661259
Revision : 2
Created on : 1/31/2017
Published on : 1/31/2017
Exists online : False
Views : 429