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MAPI_E_NOT_FOUND error when a MAPI application calls the GetProps method in an Exchange Server 2007 environment

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Symptoms

Consider the following scenario:
  • You enable the Exchange store tracing feature for the tagMtgMessageChange or tagCalendarChange tags on a Microsoft Exchange Server 2007 mailbox server.
  • You access a mailbox by using a MAPI application.
  • The application sets properties on a message by using the SetProps method, and then it calls the�SaveChanges method to commit the change.
  • The MAPI application calls the GetProps�method to obtain a sender�s properties. For example, the application calls the�PR_SENDER_ENTRYID property.
In this scenario, the MAPI application cannot obtain the property. Additionally, you receive the following error message:
MAPI_E_NOT_FOUND

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Cause

This issue occurs because the GetProps�method accesses an invalid object that is not initialized correctly when the Exchange store tracing feature is enabled.

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Resolution

To resolve this issue, install the following update rollup:
2655203 Description of Update Rollup 7 for Exchange Server 2007 Service Pack 3

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More information

For more information about how to troubleshoot calendar issues, click the following article number to view the article in the Microsoft Knowledge Base:
971878 How to troubleshoot calendar issues in Microsoft Outlook, Microsoft Exchange Server 2007, and Microsoft Exchange Server 2010
For more information about the GetProps method, visit the following Microsoft website:
General information about the GetProps method

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Keywords: KB2645789, kbqfe, kbfix, kbexpertiseadvanced, kbsurveynew

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Article Info
Article ID : 2645789
Revision : 2
Created on : 4/19/2012
Published on : 4/19/2012
Exists online : False
Views : 389