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The update tracking information option does not work in an Exchange Server 2007 environment


View products that this article applies to.

Symptoms

Consider the following scenario:
  • A user clicks to select the�Update tracking information, and then delete responses that don�t contain comments check box in a Microsoft Exchange Server 2007 environment.

    Note The Update tracking information, and then delete responses that don�t contain comments check box is located under the Tracking heading in the Mail tab of the Outlook Options dialog box.
  • The user sends a meeting request to a recipient by using Microsoft Office Outlook.
  • The recipient accepts the meeting request without leaving any comments.
  • The user receives the meeting acceptance message.
In this scenario, the meeting acceptance message remains in the Inbox folder instead of automatically moving to the Deleted Items folder.

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Cause

This issue occurs because the Microsoft Exchange Hub Transport server incorrectly sets the LID_IS_SILENT property of the meeting acceptance message to FALSE. Therefore, the Outlook mail tracking option that is mentioned in the "Symptoms" section does not work.


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Resolution

To resolve this issue, install the following update rollup:
2608656 Description of Update Rollup 6 for Exchange Server 2007 Service Pack 3

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More information

For more information about the LID_IS_SILENT property, visit the following Microsoft website:For more information about how to change responses for meeting requests, polls and email messages, visit the following Microsoft website:

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Keywords: KB2641312, kbexpertiseinter, kbfix, kbsurveynew, kbqfe

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Article Info
Article ID : 2641312
Revision : 2
Created on : 1/25/2012
Published on : 1/25/2012
Exists online : False
Views : 414