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"STOP: 0x000000B8" error when you try to shut down or hibernate a computer that is running Windows Vista or Windows Server 2008

View products that this article applies to.

Symptoms

Consider the following scenario:
  • You install PCI Express Fiber Channel host bus adapters (HBAs) on a computer that is running Windows Vista or Windows Server 2008. For example, you install a Brocade converged network adapter (CNA) mezzanine card.
  • You configure the computer to start from a hard disk drive that is connected to the HBAs.
  • You try to shut down or hibernate the computer.
In this scenario, you receive a Stop error message that resembles the following:
STOP: 0x000000B8 (parameter1, parameter2, parameter3, parameter4)
Notes
  • This Stop error describes an ATTEMPTED_SWITCH_FROM_DPC issue.
  • The parameters in this Stop error message vary, depending on the configuration of the computer.
  • Not all "Stop 0x000000B8" errors are caused by this issue.
If you receive the same error on a computer that is running Windows 7 or Windows Server 2008 R2, click the following article number to view the article in the Microsoft Knowledge Base:
2490742 A "0x000000B8" Stop error occurs when you try to shut down or hibernate a computer that is running Windows 7 or Windows Server 2008 R2

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Cause

This issue occurs because the Pci.sys driver tries to perform an operation (for example a wait, an attach, or a yield operation) that is not permitted during Deferred Procedure Call (DPC) processing.

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Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:
  • Windows Vista Service Pack 2 (SP2)
  • Windows Server 2008 Service Pack 2 (SP2)
For more information about how to obtain a Windows Vista service pack, click the following article number to view the article in the Microsoft Knowledge Base:

935791 How to obtain the latest Windows Vista service pack

For more information about how to obtain a Windows Server 2008 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

968849 How to obtain the latest service pack for Windows Server 2008

Registry information

To apply the hotfix, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows Vista and Windows Server 2008 file information notes
Important Windows Vista hotfixes and Windows Server 2008 hotfixes are included in the same packages. However, only "Windows Vista" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows Vista" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    VersionProductSR_LevelService branch
    6.0.600
    2.
    22xxx    		Windows Vista and Windows Server 2008SP2LDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 and for Windows Vista" section. MUM files and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows Server 2008 and of Windows Vista
File nameFile versionFile sizeDateTimePlatform
Agp440.sys6.0.6002.2273953,12007-Nov-201114:41x86
Amdagp.sys6.0.6002.2273954,14407-Nov-201114:41x86
Isapnp.sys6.0.6002.2273946,46407-Nov-201114:41x86
Msisadrv.sys6.0.6002.2273913,18407-Nov-201114:41x86
Mssmbios.sys6.0.6002.2273928,03207-Nov-201114:41x86
Nv_agp.sys6.0.6002.22739105,85607-Nov-201114:41x86
Pci.sys6.0.6002.22739149,37607-Nov-201114:41x86
Rdpdr.sys6.0.6002.22739250,36805-Nov-201119:33x86
Sisagp.sys6.0.6002.2273952,60807-Nov-201114:41x86
Streamci.dll6.0.6002.2273921,88807-Nov-201114:41x86
Swenum.sys6.0.6002.2273912,03207-Nov-201114:41Not applicable
Termdd.sys6.0.6002.2273951,58407-Nov-201114:41x86
Uliagpkx.sys6.0.6002.2273957,72807-Nov-201114:41x86
Viaagp.sys6.0.6002.2273953,63207-Nov-201114:41x86
Volmgr.sys6.0.6002.2273949,53607-Nov-201114:41x86
Volmgrx.sys6.0.6002.22739291,20007-Nov-201114:36x86
For all supported x64-based versions of Windows Server 2008 and of Windows Vista
File nameFile versionFile sizeDateTimePlatform
Agp440.sys6.0.6002.2273961,31207-Nov-201114:32x64
Isapnp.sys6.0.6002.2273920,35207-Nov-201114:32x64
Msisadrv.sys6.0.6002.2273914,72007-Nov-201114:32x64
Mssmbios.sys6.0.6002.2273931,61607-Nov-201114:32x64
Nv_agp.sys6.0.6002.22739123,26407-Nov-201114:32x64
Pci.sys6.0.6002.22739178,56007-Nov-201114:32x64
Rdpdr.sys6.0.6002.22739315,90407-Nov-201107:49x64
Streamci.dll6.0.6002.2273923,42407-Nov-201114:32x64
Swenum.sys6.0.6002.2273912,28807-Nov-201114:32x64
Termdd.sys6.0.6002.2273960,80007-Nov-201114:32x64
Uliagpkx.sys6.0.6002.2273964,89607-Nov-201114:32x64
Volmgr.sys6.0.6002.2273963,36007-Nov-201114:32x64
Volmgrx.sys6.0.6002.22739406,40007-Nov-201114:28x64
For all supported IA-64-based versions of Windows Server 2008
File nameFile versionFile sizeDateTimePlatform
Agp460.sys6.0.6002.22739136,70406-Nov-201116:02IA-64
Isapnp.sys6.0.6002.2273934,17607-Nov-201114:23IA-64
Msisadrv.sys6.0.6002.2273921,88807-Nov-201114:23IA-64
Mssmbios.sys6.0.6002.2273954,14407-Nov-201114:23IA-64
Pci.sys6.0.6002.22739442,75207-Nov-201114:23IA-64
Rdpdr.sys6.0.6002.22739711,68006-Nov-201116:36IA-64
Streamci.dll6.0.6002.2273942,88007-Nov-201114:23IA-64
Swenum.sys6.0.6002.2273916,00007-Nov-201114:22Not applicable
Termdd.sys6.0.6002.22739156,54407-Nov-201114:23IA-64
Volmgr.sys6.0.6002.22739145,79207-Nov-201114:23IA-64
Volmgrx.sys6.0.6002.227391,031,04007-Nov-201114:18IA-64

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More Information

This hotfix may trigger a reset of the persistent configuration settings for the network interface on the computer that is running Windows Vista or Windows Server 2008. To work around this issue, back up and export the static IP settings for the network interface by using the netsh interface ipv4 dump command. Then, restore the settings later by using the netsh exec command.

For example:
To back up and export the ipv4 settings to a script file, run the following command:
netsh int ipv4 dump scriptfile
To restore these settings from the script file, run the following command:
netsh exec scriptfile
For more information about the netsh command, visit the following Microsoft websites:
Netsh Overview
Using Netsh
You can also install hotfix 979101 to fix an existing issue with the netsh int ipv4 dump command and to make sure that this workaround works correctly.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
979101 The command "netsh interface ipv4 dump" does not export the subnet mask setting in Windows 7, in Windows Server 2008 R2, in Windows Server 2008, and in Windows Vista
For more information about Stop error 0x000000B8, visit the following Microsoft website:
General information about Stop error 0x000000B8
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
2194018 "Stop 0xB8: ATTEMPTED_SWITCH_FROM_DPC" Error during shutdown or when entering Hibernation on Windows Server 2008 and Windows Server 2008 R2
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows Vista and for Windows Server 2008

Additional files for all supported x86-based versions of Windows Vista and of Windows Server 2008
File nameUpdate.mum
File versionNot applicable
File size3,078
Date (UTC)07-Nov-2011
Time (UTC)14:50
PlatformNot applicable
File nameX86_55972805154374ae1442ed66dad769d9_31bf3856ad364e35_6.0.6002.22739_none_c89c2cca10d75c73.manifest
File versionNot applicable
File size708
Date (UTC)07-Nov-2011
Time (UTC)14:50
PlatformNot applicable
File nameX86_machine.inf_31bf3856ad364e35_6.0.6002.22739_none_bc6b9fdad504eca9.manifest
File versionNot applicable
File size9,974
Date (UTC)07-Nov-2011
Time (UTC)14:50
PlatformNot applicable
File nameX86_microsoft-windows-dynamicvolumemanager_31bf3856ad364e35_6.0.6002.22739_none_df5b74a19c7cea1b.manifest
File versionNot applicable
File size4,464
Date (UTC)07-Nov-2011
Time (UTC)14:50
PlatformNot applicable
Additional files for all supported x64-based versions of Windows Vista and of Windows Server 2008
File nameAmd64_48aa91ab7f9fc1ce5bfbd0bf2f1b7e85_31bf3856ad364e35_6.0.6002.22739_none_7d7281f8676dd266.manifest
File versionNot applicable
File size712
Date (UTC)07-Nov-2011
Time (UTC)14:50
PlatformNot applicable
File nameAmd64_machine.inf_31bf3856ad364e35_6.0.6002.22739_none_188a3b5e8d625ddf.manifest
File versionNot applicable
File size8,242
Date (UTC)07-Nov-2011
Time (UTC)14:50
PlatformNot applicable
File nameAmd64_microsoft-windows-dynamicvolumemanager_31bf3856ad364e35_6.0.6002.22739_none_3b7a102554da5b51.manifest
File versionNot applicable
File size4,733
Date (UTC)07-Nov-2011
Time (UTC)14:50
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size3,102
Date (UTC)07-Nov-2011
Time (UTC)14:50
PlatformNot applicable
Additional files for all supported IA-64-based versions of Windows Server 2008
File nameIa64_523229118e5c944993deca4271441301_31bf3856ad364e35_6.0.6002.22739_none_6070d52f0a0b8748.manifest
File versionNot applicable
File size710
Date (UTC)07-Nov-2011
Time (UTC)14:50
PlatformNot applicable
File nameIa64_machine.inf_31bf3856ad364e35_6.0.6002.22739_none_bc6d43d0d502f5a5.manifest
File versionNot applicable
File size7,081
Date (UTC)07-Nov-2011
Time (UTC)14:50
PlatformNot applicable
File nameIa64_microsoft-windows-dynamicvolumemanager_31bf3856ad364e35_6.0.6002.22739_none_df5d18979c7af317.manifest
File versionNot applicable
File size4,730
Date (UTC)07-Nov-2011
Time (UTC)14:50
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size2,255
Date (UTC)07-Nov-2011
Time (UTC)14:50
PlatformNot applicable

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Keywords: kb, kbautohotfix, kbqfe, kbhotfixserver, kbfix, kbexpertiseadvanced, kbsurveynew

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Article Info
Article ID : 2640309
Revision : 1
Created on : 1/7/2017
Published on : 1/2/2013
Exists online : False
Views : 267