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"An error occurred during the online meeting." notification when a user tries to join an online meeting that is created in Outlook by using Lync 2010


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Symptoms

Consider the following scenario:
  • You create a conferencing policy and set the IP audio/video setting to None in a Microsoft Lync Server 2010 environment.
  • You apply the policy to a user, and then you set the telephony mode to Enterprise Voice or PC-to-PC only.
  • Another user uses the Online Meeting Add-in for Microsoft Lync 2010 add-in in Outlook to send an online meeting request to the user.
  • The user clicks the Join Online Meeting link.
In this scenario, the following notification displays in the Meeting window:
An error occurred during the online meeting.
When the user clicks the notification, the following error message displays:
When contacting your support team, reference error ID 3110 (source ID 243).

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Cause

The issue occurs because the meeting logic assumes that the user has no audio or video access if the conferencing policy is set to no IP audio/video. Therefore, the user that joins with audio is not allowed to join the meeting.

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Resolution

To resolve this issue, install the following cumulative update:
2514982 Description of the cumulative update for Lync 2010: November 2011


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More Information

For more information about how to configure conferencing setting, visit the following Microsoft website:

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Keywords: kbqfe, kbhotfixserver, kbfix, kbexpertiseadvanced, kb

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Article Info
Article ID : 2639837
Revision : 1
Created on : 1/7/2017
Published on : 11/19/2011
Exists online : False
Views : 367