XCLN: Outlook 98 Word Attachment Garbled When Using Public Folder Contact

When you send a Microsoft Office 97 document (for example, a Microsoft Word document) to a contact in a public folder contact list, the attachment may be garbled when the recipient receives it. However, if you manually address the e-mail or select a private contact as the recipient, the e-mail message is sent with the correct content type (application/msword).

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:

Component: Outlook 98

Microsoft has confirmed that this is a problem in Microsoft Outlook 98.