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Windows Media Player error with Double Byte Character filenames

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When you try to play a media file located on a SharePoint site that has a filename that contains Japanese, Chinese or Korean characters, Windows Media Player shows one of the following error messages: 

"Windows Media Player cannot find the file. If you are trying to play, burn, or sync an item that is in your library, the item might point to a file that has been moved, renamed, or deleted."


"Windows Media Player cannot play the file. The Player might not support the file type or might not support the codec that was used to compress the file."

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Windows Media Player on Windows XP has limitations opening media file located in the SharePoint sites with filenames that contain Japanese, Chinese or Korean double byte characters.

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There are two workarounds:
  • Remove Japanese, Chinese or Korean characters from the name of the remote media files.
  • Replace all the Japanese, Chinese or Korean characters from the URL with equivalent escape codes.

URL with Japanese characters: http://example/sites/例.wmv
URL after replacing Japanese characters by escape codes: http://example/sites/%E4%BE%8B.wmv

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Keywords: kb

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Article Info
Article ID : 2627345
Revision : 1
Created on : 1/7/2017
Published on : 10/6/2011
Exists online : False
Views : 750