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Error during an administrator self-service password reset in Office 365: "Contact an administrator to reset your password"

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Symptoms

When you try to reset your administrator password by using the self-service password reset for administrators feature in Microsoft Office 365, you receive the following error message:

Contact an administrator to reset your password.

Additionally, one of the following messages is displayed together with the first error message:

  • Your company's administrator can reset your password and provide you with a new temporary password.
  • If you are an administrator and have forgotten your password, ask another administrator in your company to reset your password.
  • If you are the only administrator in your company, contact support. You may be eligible to reset your own password in the future.

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Cause

This issue may occur if one of the following conditions is true:

  • The user name is not found.
  • The user is not authorized. (That is, the user is not an administrator.)�
  • The self-service password reset for administrators feature is disabled.

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Resolution

To resolve this issue, follow these steps:

  1. Verify that the user name is correct.
  2. Verify that the user account is an administrator account.
  3. Verify that the self-service password reset for administrators feature is enabled. To do this, run the following Microsoft Online Services PowerShell command:

    Get-MsolCompanyInformation | fl SelfServePasswordResetEnabled

    For example,

    PS C:\windows\system32> Get-MsolCompanyInformation | fl SelfServePasswordResetEnabled
    SelfServePasswordResetEnabled : True
    • If SelfServePasswordResetEnabledis True, the feature is enabled
    • If SelfServePasswordResetEnabled is False, the feature is disabled

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Keywords: KB2588080, vkbportal237, kbprb, bposs, o365, vkbportal231, vkbportal230

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Article Info
Article ID : 2588080
Revision : 1
Created on : 11/21/2011
Published on : 11/21/2011
Exists online : False
Views : 473