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  2. The voice mail LED on a Polycom CX300 telephone does not turn on when you receive a new voice mail in a Lync 2010 environment

The voice mail LED on a Polycom CX300 telephone does not turn on when you receive a new voice mail in a Lync 2010 environment

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Symptoms

You connect a Polycom CX300 telephone to your computer that is running a Microsoft Lync 2010 client. In this situation, the voice mail Light Emitting Diode (LED) on the telephone does not turn on when you receive a new voice mail.

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Cause

This issue occurs because the Lync 2010 client does not send the Human interface device (HID) report to turn on the voice mail LED.

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Resolution

To resolve this issue, install the following cumulative update:
2571543 Description of the cumulative update package for Lync 2010: July 2011

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More Information

For more information about HID drivers, visit the following Microsoft website:
General information about HID drivers

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Keywords: kbqfe, kbsurveynew, kbexpertisebeginner, kbhotfixrollup, kbfix, kb

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Article Info
Article ID : 2571531
Revision : 2
Created on : 9/25/2018
Published on : 9/25/2018
Exists online : False
Views : 330