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A Lync Server 2010 Standard CAL user cannot use certain functionality of a HID device in Lync Server 2010

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Symptoms

A Microsoft Lync Server 2010 Standard Client Access License (CAL) user tries to use the basic call control functionality by using a Lync certified USB audio device, such as a headset or a speakerphone. In this situation, the user cannot use the following functionalities: 
  • Answer and end calls.
  • Hold and resume calls.
  • Mute and unmute calls.
Note This issue does not occur when the same user performs the call control actions from the Lync 2010 client instead of the USB audio device.

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Resolution

To resolve this issue, install the following cumulative update:
2571543 Description of the cumulative update package for Lync 2010: July 2011

Note The following functionalities remain limited after this update is applied:
  • The device switcher menu is disabled.
  • The dial-pad functionality is disabled.
  • The other functionalities are limited according to the user's license.

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More Information

For more information about the pricing and licensing options for Microsoft Lync 2010, visit the following Microsoft website:
General information about the pricing and licensing options for Microsoft Lync 2010

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Keywords: kbqfe, kbsurveynew, kbexpertisebeginner, kbfix, kbhotfixrollup, kb

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Article Info
Article ID : 2571523
Revision : 2
Created on : 9/25/2018
Published on : 9/25/2018
Exists online : False
Views : 317