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DBCS characters in a rule name are converted to question marks after you move a mailbox from Exchange Server 2003 to Exchange Server 2007


View products that this article applies to.

Symptoms

Consider the following scenario:
  • In a mixed Microsoft Exchange Server 2003 and Microsoft Exchange Server 2007 environment, you have a mailbox that is located on an Exchange Server 2003 server.
  • You create a rule for the mailbox.
  • The rule name contains double-byte character set (DBCS) characters.
  • You move the mailbox to an Exchange Server 2007 server.
In this scenario, the rule name is garbled, and the DBCS characters are converted to question marks.

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Cause

This issue occurs because Exchange Server 2007 uses an incorrect code page when you move a mailbox to an Exchange Server 2007 server.

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Resolution

To resolve this issue, install the following update rollup:
2602324 Description of Update Rollup 5 for Exchange Server 2007 Service Pack 3

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More information

For more information about code pages supported by Windows, visit the following Microsoft MSDN website:

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Keywords: KB2536697, kbexpertiseinter, kbsurveynew, kbfix, kbqfe

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Article Info
Article ID : 2536697
Revision : 1
Created on : 9/22/2011
Published on : 9/22/2011
Exists online : False
Views : 342