Microsoft KB Archive Search

Notice: This website is an unofficial Microsoft Knowledge Base (hereinafter KB) archive and is intended to provide a reliable access to deleted content from Microsoft KB. All KB articles are owned by Microsoft Corporation. Read full disclaimer for more details.

  1. Home
  2. "Some items cannot be deleted" error message when you try to delete or modify an email message in a public folder in an Exchange Server 2007 environment

"Some items cannot be deleted" error message when you try to delete or modify an email message in a public folder in an Exchange Server 2007 environment

View products that this article applies to.

Symptoms

Consider the following scenario:
  • You move an email message from a folder to a public folder by using Microsoft Office Outlook in online mode in a Microsoft Exchange Server 2007 environment.
  • You try to delete or modify the email message in the public folder.
In this scenario, the operation fails and�you receive the following error message:

Some items cannot be deleted. They were either moved or already deleted, or access was denied.

↑ Back to the top

Cause

This issue occurs because the creator entry id is not set in the email message when you move the email message. Therefore, the creator ownership verification fails when you delete or modify the email message.

↑ Back to the top

Resolution

To resolve this issue, install the following update rollup:
2602324 Description of Update Rollup 5 for Exchange Server 2007 Service Pack 3

↑ Back to the top

Workaround

To work around this issue, use Outlook in cache mode.

↑ Back to the top

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

↑ Back to the top

Keywords: KB2536695, kbhotfixrollup, kbexpertiseinter, kbsurveynew, kbfix, kbqfe

↑ Back to the top

Article Info
Article ID : 2536695
Revision : 2
Created on : 9/23/2011
Published on : 9/23/2011
Exists online : False
Views : 344