Microsoft KB Archive Search

Notice: This website is an unofficial Microsoft Knowledge Base (hereinafter KB) archive and is intended to provide a reliable access to deleted content from Microsoft KB. All KB articles are owned by Microsoft Corporation. Read full disclaimer for more details.

  1. Home
  2. You cannot synchronize a folder hierarchy by using Outlook for Mac 2011 in an Exchange Server 2007 SP3 environment

You cannot synchronize a folder hierarchy by using Outlook for Mac 2011 in an Exchange Server 2007 SP3 environment

View products that this article applies to.

Symptoms

Consider the following scenario:
  • You create a new user account in a Microsoft Exchange Server 2007 Service Pack 3 (SP3) environment.
  • You assign managed folders to this new user account.
  • You log on to Outlook for Mac 2011 by using this new user account.
  • You try to synchronize a folder hierarchy with an Exchange Server 2007 SP3 server in Outlook for Mac 2011.
In this scenario, you cannot synchronize the folder hierarchy. Additionally, you receive the following�error message in the collected Mac log file:
<m:MessageText>One or more of the folder properties specified could not be retrieved.</m:MessageText><m:ResponseCode>ErrorFolderPropertRequestFailed</m:ResponseCode>

...
Outlook Calendar: Engine[Exchange folder ]: Error during sync: Error code: -19685 ErrorStr: An unknown error has occurred in Outlook.
...

↑ Back to the top

Resolution

To resolve this issue, install the following update rollup:
2509911 Description of Update Rollup 4 for Exchange Server 2007 Service Pack 3

↑ Back to the top

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

↑ Back to the top

Keywords: KB2531208, kbsurveynew, kbexpertiseinter, kbhotfixrollup, kbfix, kbqfe

↑ Back to the top

Article Info
Article ID : 2531208
Revision : 1
Created on : 7/7/2011
Published on : 7/7/2011
Exists online : False
Views : 368