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Lync 2010 cannot connect to Lync Online service through a proxy firewall while in automatic configuration mode

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Symptoms

Microsoft Lync 2010 cannot connect to Lync Online service through a proxy firewall when Lync 2010 is in automatic configuration mode.

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Cause

This issue occurs because the Domain Name System (DNS) Service record (SRV) for the Lync Online service is not resolved.

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Resolution

To resolve this issue, install the following cumulative update:
2496325 Description of the cumulative update package for Lync 2010: April 2011

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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Keywords: kbqfe, kbsurveynew, kbexpertisebeginner, kbexpertiseinter, kb

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Article Info
Article ID : 2520142
Revision : 2
Created on : 9/20/2018
Published on : 9/20/2018
Exists online : False
Views : 380