Microsoft KB Archive Search

Notice: This website is an unofficial Microsoft Knowledge Base (hereinafter KB) archive and is intended to provide a reliable access to deleted content from Microsoft KB. All KB articles are owned by Microsoft Corporation. Read full disclaimer for more details.

  1. Home
  2. The Outlook.exe process is still running after you exit Outlook on a computer that has Lync 2010 installed and that is running Windows Vista

The Outlook.exe process is still running after you exit Outlook on a computer that has Lync 2010 installed and that is running Windows Vista

View products that this article applies to.

Symptoms

Consider the following scenario:  
  • You use Microsoft Lync 2010 and Microsoft Outlook on a computer that is running Windows Vista.
  • The tracing feature is turned off in Lync 2010.
  • You exit Outlook.
In this scenario, Windows Task Manager shows that the Outlook.exe process is still running. Additionally, you cannot start Outlook again unless you end the Outlook.exe process.

↑ Back to the top

Resolution

To resolve this issue, install the following cumulative update:

2496325 Description of the cumulative update package for Lync 2010: April 2011

↑ Back to the top

Workaround

To work around this issue, turn on the tracing feature in Lync 2010 by using the following Lync Server Management Shell cmdlet:

Set-CsClientPolicy -Identity client_policy_name -EnableTracing $true

Note The client_policy_name placeholder signifies “Global” unless the corresponding Lync 2010 client has a customized policy that uses a different name.

↑ Back to the top

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

↑ Back to the top

Keywords: kbqfe, kbfix, kbsurveynew, kbexpertiseinter, kbhotfixrollup, kb

↑ Back to the top

Article Info
Article ID : 2517754
Revision : 2
Created on : 9/21/2018
Published on : 9/21/2018
Exists online : False
Views : 393