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"Cannot open this item" error message in Outlook online mode in an Exchange Server 2007 environment


View products that this article applies to.

Symptoms

Consider the following scenario:
  • You set the Exchange Auditing logging level on a Microsoft Exchange Server 2007 server to a value other than�Lowest. For example, you set the Exchange Auditing logging level �to�Low, or to High.
  • You try to open an email message that does not have�the�PR_INTERNET_MESSAGE_ID�property set by using Microsoft Office Outlook in online mode.
In this scenario, you receive the following error message:

Cannot open this item.

Notes
  • You cannot open the same email message by using a MAPI application, such as Microsoft Exchange Server MAPI Editor (MFCMAPI).
  • This issue usually occurs when you try to open an archived email message.

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Cause

This issue occurs because the Store.exe process incorrectly returns the "MAPI_E_NOT_FOUND" error when it audits the email message.

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Resolution

To resolve this issue, install the following update rollup:
2509911� Description of Update Rollup 4 for Exchange Server 2007 Service Pack 3

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More information

For more information about how to change Exchange Auditing logging levels, visit the following Microsoft website:For more information about the mailbox Access Auditing, visit the following Microsoft website:For more information about MFCMAPI, visit the following Microsoft website:

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Keywords: KB2507374, kbhotfixrollup, kbexpertiseinter, kbsurveynew, kbfix, kbqfe

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Article Info
Article ID : 2507374
Revision : 1
Created on : 7/7/2011
Published on : 7/7/2011
Exists online : False
Views : 345