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"Could not connect to a directory server" error message when you click the �last page� button in the search results in Exchange Server 2007 OWA


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Symptoms

Consider the following scenario: � �
  • You have a domain controller that is running Windows Server 2008 R2 in a Microsoft Exchange Server 2007 environment.
  • You log on to a mailbox by using Microsoft Office Outlook Web Access (OWA), and then you open the global address list (GAL).
  • You type a search term, and more than one page of search results is returned.
  • You click the �last page� button.
In this scenario, you receive the following error message:

Could not connect to a directory server. If the problem continues, contact technical support for your organization.

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Cause

This issue occurs because Exchange Server 2007 changes the query parameters between pages. Therefore, strict search hash checking fails on the Windows Server 2008 R2-based domain controller.

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Resolution

To resolve this issue, install the following update rollup:
2509911� Description of Update Rollup 4 for Exchange Server 2007 Service Pack 3

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Workaround

To work around the issue, disable strict search hash checking on all Windows Server 2008 R2-based domain controllers in the Exchange Server 2007 environment. To do this, add the following registry subkey on all the Windows Server 2008 R2-based domain controllers:

Subkey path:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\NTDS\Parameters
Type: REG_SZ
Name: DSA Heuristics
Value: 000000000001

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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Keywords: KB2498924, kbexpertiseinter, kbhotfixrollup, kbsurveynew, kbfix, kbqfe

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Article Info
Article ID : 2498924
Revision : 2
Created on : 8/10/2011
Published on : 8/10/2011
Exists online : False
Views : 352