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The Lync 2010 client crashes during a conference video call that includes ACP users

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Symptoms

Consider the following scenarios:

Scenario 1
  • During a Microsoft Lync online conference, an audio conferencing provider (ACP) user joins the conference by using a land line or by using a mobile phone.
  • A conference attendee starts the video call by using Lync 2010.
In this scenario, Lync 2010 crashes on all computers that joined the video call.

Scenario 2
  • An ACP user joins a Lync online conference.
  • A conference attendee starts the video call in the conference.
  • Another user joins the conference.
In this scenario, Lync 2010 crashes on all computers that joined the video call.



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Cause

This issue occurs because Unified Communications Client Platform (UCCP) does not correctly parse the tel: URL that is used by the ACP participant.

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Resolution

Install the following cumulative update:

2496325 Description of the cumulative update package for Lync 2010: December 2010

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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Keywords: kbqfe, kbsurveynew, kbexpertiseinter, kb

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Article Info
Article ID : 2464823
Revision : 2
Created on : 9/19/2018
Published on : 9/19/2018
Exists online : False
Views : 234