Microsoft KB Archive Search

Notice: This website is an unofficial Microsoft Knowledge Base (hereinafter KB) archive and is intended to provide a reliable access to deleted content from Microsoft KB. All KB articles are owned by Microsoft Corporation. Read full disclaimer for more details.

  1. Home
  2. The Lync 2010 client crashes during a conference video call that includes ACP users

The Lync 2010 client crashes during a conference video call that includes ACP users

View products that this article applies to.

Symptoms

Consider the following scenarios:

Scenario 1
  • During a Microsoft Lync online conference, an audio conferencing provider (ACP) user joins the conference by using a land line or by using a mobile phone.
  • A conference attendee starts the video call by using Lync 2010.
In this scenario, Lync 2010 crashes on all computers that joined the video call.

Scenario 2
  • An ACP user joins a Lync online conference.
  • A conference attendee starts the video call in the conference.
  • Another user joins the conference.
In this scenario, Lync 2010 crashes on all computers that joined the video call.



↑ Back to the top

Cause

This issue occurs because Unified Communications Client Platform (UCCP) does not correctly parse the tel: URL that is used by the ACP participant.

↑ Back to the top

Resolution

Install the following cumulative update:

2496325 Description of the cumulative update package for Lync 2010: December 2010

↑ Back to the top

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

↑ Back to the top

Keywords: kbqfe, kbsurveynew, kbexpertiseinter, kb

↑ Back to the top

Article Info
Article ID : 2464823
Revision : 2
Created on : 9/19/2018
Published on : 9/19/2018
Exists online : False
Views : 365