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Outlook Express Start-up Informational Pane Is Blank

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Symptoms

When you start Outlook Express, the start-up informational pane may be completely blank.

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Cause

This issue can occur if Active scripting has been disabled for the Internet zone, regardless of which zone Outlook Express is configured to use for security.

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Resolution

To resolve this issue, re-enable Active Scripting for the Internet zone:
  1. Quit Outlook Express if it is running.
  2. Click Start, point to Settings, click Control Panel, and then double-click Internet Options.
  3. Click the Security tab. The Internet security zone should be selected.
  4. Click Custom Level, and then click Enabled under the Active Scripting category.
  5. Click OK, and then click OK.

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Properties

Retired KB Content Disclaimer
This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.

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Keywords: KB246396, kbui, kbprb

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Article Info
Article ID : 246396
Revision : 4
Created on : 1/25/2007
Published on : 1/25/2007
Exists online : False
Views : 360