OFF2000: Invalid Page Fault When You Try to Use Internet Functionality

When you attempt to use any of the Web features in the Microsoft Office 2000 programs listed at the beginning of this article, and Microsoft Internet Explorer is installed, you may receive an error message similar to one of the following where Program name is the name of the Microsoft Office 2000 program you are using.

This behavior may occur when one of the following conditions is true:

• One or more cache files in the Temporary Internet Files folder are damaged.
• The History folder or the cache folders used by Internet Explorer are damaged.
• The index files used to track the contents of the History or cache folders are damaged.

To resolve this behavior, use either of the following methods.

NOTE: Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.

Method 1: Deleting and Re-registering the Temporary Internet Files Folder

To delete and re-register the Temporary Internet Files folder, follow these steps:

1. Click Start, point to Programs, and then click MS-DOS Prompt.
2. Type the following line
   deltree "c:\windows\Temporary Internet Files"
   where windows is the folder in which you installed Windows. Be sure to include the quotation marks. When you are prompted to confirm the deletion, press Y, and then press ENTER.
3. Type exit, and then press ENTER.
4. Click Start, and then click Run.
5. In the Open box, type regsvr32 cachevu.dll, and then click OK.
   
   This step registers the deleted Temporary Internet Files folder again.

Method 2: Emptying the Internet Explorer History and Cache Folders

To empty the History and cache folders used by Microsoft Internet Explorer, follow these steps:

1. In Internet Explorer, click Internet Options on the Tools menu.
2. On the General tab, do the following:
   
   
   1. Under History, click Clear History, and then click OK in the dialog box that appears.
   2. Under Temporary Internet files, click Delete Files, and then click OK in the dialog box that appears.
   After you perform this step, check to see whether the issue has been resolved. If it has not been resolved, continue to step 3.
3. Click Start, point to Settings, and then click Control Panel. In Control Panel, double-click Add/Remove Programs.
4. In the list of installed programs, click Internet Explorer, and then click Add/Remove.
5. After you remove Internet Explorer, restart the computer.
   
   As the computer starts, information about the manufacturer appears, and then the screen clears. When the screen clears, press F8 to access the Startup menu. Use the DOWN-ARROW key to select Command Prompt Only, and then press ENTER.
6. Type the following commands, pressing ENTER after each command.
   
   NOTE: When you press ENTER after each of the deltree commands, you should be prompted to confirm that you want to delete the folder. If you are not prompted, you may have typed the command incorrectly.
   cd \windows
   smartdrv
   deltree "Temporary Internet Files"
   deltree history
   cd system
   ren mshtml.dll mshtml.old
   ren shdocvw.dll shdocvw.old
   ren inetcfg.dll inetcfg.old
   ren actxprxy.dll actxprxy.old
   ren wininet.dll wininet.old
   ren cachevu.dll cachevu.old
   ren inetcpl.cpl inetcpl.old
   ren shlwapi.dll shlwapi.old
   ren url.dll url.old
   ren urlmon.dll urlmon.old
   ren wsock32n.dll wsock32n.old
7. Press CTRL+ALT+DELETE to restart your computer and restart Windows in normal mode.

You may see these error messages when you attempt to use the Web toolbar, insert hyperlinks in a document, open or link to Web files, or click hyperlinks in a document.