Notice: This website is an unofficial Microsoft Knowledge Base (hereinafter KB) archive and is intended to provide a reliable access to deleted content from Microsoft KB. All KB articles are owned by Microsoft Corporation. Read full disclaimer for more details.

OFF2000: Help Does Not Appear When Clicking Help Topic


View products that this article applies to.

This article was previously published under Q239913

↑ Back to the top


Symptoms

In any of the Microsoft Office 2000 programs, when you ask the Office Assistant for help, clicking any of the topics presented does not start Help.

↑ Back to the top


Cause

This problem can occur when both of the following are true:

  • You have any type of toolbar, such as the Microsoft Office Shortcut Bar, docked on both the left and right sides of the screen.
  • You have both of these toolbars set to Auto Hide.

↑ Back to the top


Resolution

To resolve this problem, obtain Microsoft Office 2000 Service Release 1/1a (SR-1/SR-1a).

To obtain SR-1/SR-1a, click the article number below to view the article in the Microsoft Knowledge Base:
245025� OFF2000: How to Obtain and Install Microsoft Office 2000 Service Release 1/1a (SR-1/SR-1a)
To temporarily work around this problem, follow these steps to turn off the Auto Hide feature of the toolbars:

  1. Right-click the toolbar.

    A shortcut menu appears.
  2. If Auto Hide is selected (a check mark appears to the left), click it to turn off Auto Hide.
NOTE: The above steps are specific for the Microsoft Office Shortcut Bar and for toolbars provide by Microsoft Windows. Other toolbars that can be docked may have different steps to turn off Auto Hide.

↑ Back to the top


Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was corrected in Microsoft Office 2000 SR-1/SR-1a.

↑ Back to the top


More information

For additional information about Help not appearing in the Microsoft Office 2000 programs, click the article numbers below to view the articles in the Microsoft Knowledge Base:
237355� OFF2000: Cannot Use Help or No Results Returned from Search
205499� OFF2000: Cannot View Help Topic

↑ Back to the top


Keywords: KB239913, kbpending, kbbug

↑ Back to the top

Article Info
Article ID : 239913
Revision : 5
Created on : 5/7/2007
Published on : 5/7/2007
Exists online : False
Views : 293