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Encarta 2000: Previous Version of Research Organizer Starts


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This article was previously published under Q237506

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Symptoms

If you attempt to open a Sample Project included with Microsoft Encarta Research Organizer 2000 from Windows Explorer, you may experience one or more of the following symptoms:
�A previous version of Encarta Research Organizer may start and open the Sample Project.

�You may receive the following error message:
You need a new version of Research Organizer to open this file.

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Cause

This behavior can occur if the following conditions are true:
�You install Encarta Research Organizer 2000 without removing a previous version of Encarta Research Organizer.

�The most recent instance of Encarta Research Organizer you started is the previous version of Encarta Research Organizer that is still installed on your computer.

�You attempt to open the Sample Project from Windows Explorer.

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Resolution

To resolve this issue:
1.Start Encarta Research Organizer 2000.
2.Under Get Started, click View Sample Projects.
3.Click a sample project, and then click Open.

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Status

Microsoft has confirmed that this is a problem in Microsoft Encarta Encyclopedia 2000.

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More information

To prevent this issue from occurring, remove any previous versions of Encarta Research Organizer installed on your computer after you install Encarta Encyclopedia 2000.

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Keywords: KB237506, kbpending, kberrmsg, kbbug

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Article Info
Article ID : 237506
Revision : 3
Created on : 1/24/2007
Published on : 1/24/2007
Exists online : False
Views : 997